23x Paper Jam

234 Paper Jam Check Duplex, 235 Paper Jam Check Duplex, and 238 Paper Jam Check Duplex

Note: To resolve the message, you must clear all print media from the print media path.

1Open the duplex rear door.

2Look under the duplex rear door for the edge of the print media to determine how the print media is jammed:

If a short piece is visible inside the duplex unit next to the inner wall, grasp it and pull it out. If you cannot grasp it, see step 5.

If only a short piece of print media is visible toward the rear of the printer, do not pull it out; it may be easier to access from inside the printer. See 200 and 201 Paper Jam Remove Cartridge for instructions.

If most of the print media is visible, pull the print media up and out toward you.

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