23x Paper Jam

239 Paper Jam Check Duplex

Note: To resolve the message, you must clear all print media from the print media path.

1Open the printer rear door.

2Remove any print media based on what part is visible.

If the middle section of print media is visible, grasp it on both sides and gently pull it straight out.

If print media is still in the fuser area, open the upper front door and remove the print media.

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