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| Solving print quality problems |
Solving print quality problems | |
Problem | Action |
Print is too light. | • The toner may be low. To utilize the remaining toner, remove the |
| cartridge by gripping the handles with both hands. With the cartridge |
| arrows pointing downward, shake the print cartridge back and forth. |
ABC | Reinstall the cartridge and then press Go. |
• Change the Toner Darkness setting in the Quality Menu. | |
DEF | • If you are printing on an uneven print surface, change the Paper |
Type. | |
| Weight and Paper Texture settings in the Paper Menu. See Paper |
| • Verify that the correct print media is being used. |
Toner smears or print | • If you are printing on an uneven print surface, change the Paper |
comes off the page. | Weight and Paper Texture settings in the Paper Menu. See Paper |
| Type. |
| • Verify that the print media is within the printer specifications. See |
ABC | Identifying print media sources and specifications for more |
details. | |
DEF | If the problem continues, contact the Lexmark Customer Support |
Center at | |
| |
Toner appears on the back | Toner is on the transfer roll. To help prevent this, do not load print media |
of the printed page. | that is smaller than the page size of the job to be printed. |
| Open and close the printer upper front door to run the printer setup |
| cycle and clean the transfer roll. |
Toner fog or background | • Check the print cartridge to make sure it is installed correctly. |
shading appears on the | • Change the print cartridge. See Replacing the print cartridge for |
page. | more details. |
| |
| • If the problem continues, change the charge roll. See Replacing the |
ABC | charge roll for more details. |
| |
DEF |
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