Solving basic printer problems | Lexmark 630 guide

5 Troubleshooting

The sections in this chapter help you solve problems with the printer, options, or print quality.

Solving basic printer problems

Sometimes printer problems are very easy to solve. When you have a problem, first make sure that:

•If a message is displayed on the operator panel, see Understanding the printer messages.

•The printer power cord is plugged into the printer and a properly grounded electrical outlet.

•The printer power switch is on.

•The electrical outlet is not turned off by any switch or breaker.

•Other electrical equipment plugged into the outlet is working.

•All options are properly installed.

•If you have checked all of the above and still have a problem, turn the printer power off, wait for about 10 seconds, and then turn the printer power on. This often fixes the problem.

Checking an unresponsive printer

When you have a problem, first make sure that:

•The printer power cord is plugged into the printer and a properly grounded electrical outlet.

•The printer power switch is on.

•The electrical outlet is not turned off by any switch or breaker.

•Other electrical equipment plugged into the outlet is working.

•You try turning the printer off, then wait for about 10 seconds, and turn the printer on. This often fixes the problem.

•Your printer driver settings are correct.

Note: If an error message appears, see Understanding the printer messages.

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Lexmark 630 manual Solving basic printer problems, Checking an unresponsive printer

Contents

T630, T632 Contents Contents Clearing jams 120 Administration 174 Contents 280 Page Trademarks Trademarks Trademarks Licensing notice Licensing notice Without a network card installed Safety informationSafety information Electronic emission notices Industry Canada compliance statement Electronic emission notices With a network card installed Japanese Vcci notice United Kingdom Telecommunications Act Energy Star Noise emission levelsLaser notice Noise emission levels Statement of limited warranty Statement of limited warranty Extent of warranty Additional rights Basic models Identifying printers Identifying printers Configured models Sending a job to print Tips for successful printingTips on storing print media Avoiding jams Canceling from the printer operator panel Canceling a print jobCanceling a print job Canceling a job from the taskbar Canceling a job from a computer running WindowsCanceling a job from the desktop Canceling a job from a Macintosh computer Printing the menu settings Printing the menu settingsPrinting a font sample list Printing a confidential job Printing a directory listPrinting a directory list Entering a personal identification number PIN Printing folio and statement sizesPrinting folio and statement sizes Printing folio and statement sizes Print media guidelines Paper characteristicsPaper Recommended paper Print media guidelines Selecting paper Unacceptable paper Selecting preprinted forms and letterhead Selecting prepunched paper Printing on letterhead Selecting transparencies Transparencies Envelopes Labels Card stock Storing print mediaStoring print media Identifying print media sources and specifications Identifying print media sources and specifications Output FinisherSupport Envelope Universal2DL Envelope B5 Envelope 176 x 250 mm Identifying print media sources and specifications Maximum PaperGrain long1 Labels-maximum2 Grain short1Integrated forms Envelopes Media weight Statement2 Folio2¾ Envelope C5 Envelope Long Maximum grainShort Labels upper Loading print media in standard and optional trays Loading print mediaLoading print media Loading print media in standard and optional trays Size indicators Load line Loading print media in optional universally adjustable trays Loading letterhead Without a finisher installed With a finisher installed Print media dimensions Using and loading the multipurpose feederUsing and loading the multipurpose feeder Capacity Simplex Duplex Loading the multipurpose feeder Using and loading the multipurpose feeder Using and loading the multipurpose feeder Stack height limiter Loading paper and transparencies Loading envelopes Neither a duplex unit nor a finisher attached Finisher, but no duplex unit attached Duplex unit, but no finisher attached Both a duplex unit and a finisher attached Using and loading the multipurpose feeder Closing the multipurpose feeder Using and loading the optional envelope feeder Using and loading the optional envelope feeder Using and loading the optional envelope feeder Using and loading the optional envelope feeder Using and loading the optional 2000-sheet drawer Using and loading the optional 2000-sheet drawer Elevator button Using and loading the optional 2000-sheet drawer Changing the print media size for the 2000-sheet drawer A5LGL B5EXEC A4 LTR Linking trays Using the duplex functionDuplex printing on letterhead Linking trays Using the duplex function Using Duplex BindLong Edge Using the output bins Using the output bins Using the output bins Using the support extension in the standard bin Using the support extension in the standard bin Determining the status of supplies Maintaining your printer Ordering supplies Conserving suppliesOrdering a print cartridge Conserving supplies Ordering supplies Maintenance kitPrebate print cartridges1 Regular cartridges without Prebate terms and conditions Ordering a transfer roller Ordering a charge rollOrdering pick rollers Storing supplies Ordering a label fuser cleanerOrdering staple cartridges Storing supplies Replacing the print cartridge Storing the print cartridgeRemoving the used print cartridge Storing the print cartridge Replacing the print cartridge Cleaning the printer Installing the new print cartridge Slot Tab Replacing the charge roll Replacing the charge roll Remove any packaging from the new charge roll Replacing the charge roll Replacing the charge roll Replacing the transfer roller Replacing the transfer roller Replacing the transfer roller Replacing the transfer roller Replacing the transfer roller Replacing the pick rollers Replacing the pick rollers Replacing the pick rollers 100 Replacing the label fuser cleaner Replacing the label fuser cleaner 102 103 Replacing the staple cartridge Replacing the staple cartridge Removing a used staple cartridge Installing a new staple cartridge 107 Printer maintenance when printing on card stock Resetting the maintenance counterPrinter maintenance when printing on labels Resetting the maintenance counter Checking an unresponsive printer Solving basic printer problems Solving printing problems Solving display problemsSolving display problems Solving network printing problems Solving printing problemsYour printer. See Identifying print media sources Optional output bins. See Identifying print media sources Specifications Solving print quality problems Solving print quality problemsIdentifying print media sources and specifications for more Type ABC DEF Solving option problems Solving option problems Optional envelope feeder for more details Standard and optional trays for more details 117 Problem Solution Solving problems with the optional 2000-sheet drawer Solving other problems Solving network printing problemsContacting service Solving network printing problems Avoiding jams hints Avoiding jams Before removing jams Before removing jams Identifying the print media path Identifying the print media path Accessing jam areas 128 125131 135 201 Paper Jam Remove Cartridge 126 127 Paper Jam Open Rear Door Before reaching the standard output bin While exiting to the standard output bin 23x Paper Jam 132 133 134 Paper Jam Check Duplex and 233 Paper Jam Check Duplex 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 24x Paper Jam Check Tray On the incline surface of a tray or across two trays Across three trays Across a tray, the duplex unit, and the standard tray 155 156 Paper Jam Check MP Feeder At entry into the envelope feeder Paper Jam Check Env Feeder Between the envelope feeder and the printer 27x Paper Jam Check Bin Long section of the print media is visible An optional output bin Short section of the print media is visible Between output bins 28x Paper Jam Optional 2000-sheet drawer Clearing stapler jams Clearing stapler jams Staple Jam Check Stapler 168 169 170 171 172 173 Enabling menus Disabling operator panel menus Restoring factory default settings Restoring factory default settingsUnderstanding fonts Typefaces and fonts Understanding fonts Weight and stylePitch and point size Bitmapped and scalable fonts PCL 6 emulation PostScript 3 emulation Resident fonts 179 180 181 182 183 Symbol sets for PCL 6 emulation Symbol setsReadability disclaimer Using the Local Printer Setup Utility Using the Local Printer Setup UtilityDownloadable fonts USB Settings Paper Settings Finishing Settings PCL Emulation SettingsPostScript Settings Setup Settings Quality Settings Parallel Settings Accessing held jobs from the operator panel Using the Print and Hold functionUsing the Print and Hold function Selecting a user name Repeat Print Recognizing when format errors occur Verify Print Reserve PrintConfidential jobs Removing optional cards Removing optional cards Removing optional printer memory and other option cards 192 193 194 Removing an option card 196 Reattaching the shield and closing the doors 198 Removing the envelope feeder Removing optionsRemoving options 200 Removing an optional output bin 202 203 204 205 206 Indicator light Using the operator panel buttonsUnderstanding the operator panel Understanding the operator panel See Entering a personal identification number PIN Using the operator panel buttons Using the operator panel to change printer settings Using the operator panel to change printer settings Menus Disabled Menus Disabled Using the printer menus Using the printer menus Finishing Menu Select a menu or menu item for more details Paper Source Paper MenuPaper Size Tray x Tray MP Feeder Env Feeder Manual Paper Manual Env Tray x Size Env Feeder Size Paper TypeManual Pap Size Manual Env Size Transparency Letterhead Custom Types Universal SetupPaper Labels Card Stock Envelope Transparency Inches Millimeters Output Bin Configure Bins Assign Type/Bin Overflow Bin Substitute Size Configure MPEnvelope Enhance Paper Texture Paper WeightTrnsprncy Text Custom x Texture Smooth Normal Rough Paper Loading Trnsprncy Weight Custom x WeightLight Normal Heavy Duplex Duplex Finishing MenuDuplex Bind Blank Pages CopiesCollation 999 Separator Source Separator Sheets Multipage Order Multipage PrintHorizontal Vertical Rev Horizontal Rev Vertical Multipage Border Multipage ViewStaple Job Staple Prime Src Utilities MenuOffset Pages None Stacks all sheets directly on top of each other Print Menus Print Net x SetupPrint Fonts Hex Trace Remove Held Jobs Job Acct Stat Restore Factory DefaultsDo Not Restore Print Directory Defragment Flash Format Flash Format Disk Job MenuJob Acct Stat Hex Trace Held Jobs Confidential Job Reset Printer Cancel Job Cancel Fax Reset Active BinPrint Buffer Prime Stapler Print Resolution Abort RestorePictureGrade Print Resolution Toner Darkness Quality Menu Toner Darkness Setup MenuPictureGrade Printer Language Power Saver240 Resource Save Print TimeoutDownload Target Jam Recovery Wait TimeoutDisabled Disables Wait Timeout Auto Continue Protect Alarm ControlDisplay Language Auto Staple Alarm Toner Alarm Job Accounting Font Source PCL Emul MenuFont Name Lines per Point Size Symbol SetPitch Lines per OrientationA4 Width Auto CR after LF Tray Renumber Font Priority Print PS Error Print PS ErrorPostScript Menu Auto LF after CR Yes Annotation Orientation Halftone Printer Use the printer default halftone screen PCL SmartSwitchParallel Menu NPA Mode PS SmartSwitch Job Buffering Parallel BufferAdvanced Status 3K to maximum Protocol Parallel ModeHonor Init MAC Binary PS Network Menu 253 Network Buffer Network x Setup Std Net SetupUSB Menu 256 USB Buffer Serial Menu 259 Serial Protocol Serial Buffer Baud Robust XON Parity Data BitsHonor DSR Even Odd None Ignore Quick Reference Help Menu Understanding the printer messages Understanding the printer messages Cartridge See also Replacing the print See also Enabling menus See also Disk Recovery x/5 yyy%See also Entering a personal Identification number PIN Hold function 37 Insufficient See also Using the PrintMemory See also 37 Insufficient Memory See also Maintenance kit See also Using and loadingResetting the maintenance Multipurpose feeder Job See also Printing a confidential See also Printing a directory list Menu settingsSee also Print Fonts See also Job Acct Stat See also Using the operator See also Contacting servicePanel to change printer settings See also Accessing held jobs Default settingsRestore See also Restoring factory See also Clearing jams See also Print media guidelines Insufficient Memory Not Be RestoredFrom the operator panel Held Jobs may be lost Held Jobs May 4x Unsupported ComplexFirmware Card Defective Flash See also Parallel Buffer See also Serial Buffer Printer memory and other option See also Removing optionalCards Removing an optional Flash memory card or optional Maintenance counter See also ResettingSee also Format Disk Index Index 282 283 284 285 286 287 288 289 290