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| Solving printing problems |
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Problem | Action | |||
Job did not print or incorrect | If you are using a print spooler, verify that the spooler is not stalled. | |||
characters printed |
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If you print across a network or on a Macintosh computer, see | ||||
(continued). | ||||
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| Solving network printing problems. | ||
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| Check the printer interface from the Setup Menu. | ||
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| Determine which host interface you are using. Print a menu settings | ||
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| page to verify that the current interface settings are correct. See | ||
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| Solving network printing problems. | ||
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| If you are using a serial interface: | ||
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| • Make sure Honor DSR is set to Off. | ||
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| • Check the protocol, baud, parity, and data bit settings. The settings | ||
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| on the printer and on the host computer should match. | ||
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Printer is connected to the | Make sure you are using Windows 98, Windows 2000, Windows Me, | |||
USB port, but will not print. | or another | |||
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Print media misfeeds or | Make sure the print media you are using meets the specifications for | |||
multiple feeds occur. | your printer. See Identifying print media sources and | |||
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| specifications for more details. | ||
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| Flex print media before loading it in any of the sources. | ||
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| Make sure the print media is loaded correctly. | ||
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| Make sure the width and length guides on the print media sources are | ||
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| adjusted correctly. | ||
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| Do not overfill the print media sources. | ||
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| Do not force print media into the multipurpose feeder when you load | ||
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| it; otherwise, it may skew or buckle. | ||
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| Remove any curled print media from sources. | ||
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| Load the recommended print side correctly for the type of print media | ||
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| you are using. See Loading print media in standard and optional | ||
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| trays for more information. | ||
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| Load less print media in the sources. | ||
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| Turn the print media over or around and try printing again to see if | ||
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| feeding improves. | ||
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| Do not mix print media types. | ||
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| Do not mix reams of print media. | ||
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| Remove the top and bottom sheets of a ream before loading the print | ||
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| media. | ||
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| Load a print media source only when it is empty. | ||
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Envelope misfeeds or | Remove the stack of envelopes from the envelope feeder. Load one | |||
multiple feeds occur. | envelope, feed it through the printer, and then reload the stack of | |||
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| envelopes in the envelope feeder. | ||
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Page breaks in unexpected | Check the Print Timeout setting in the Setup Menu. Increase the | |||
places. | setting. | |||
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