Dell D530 Lockups and Software Problems

Troubleshooting 113

2

Click

Device Manager.

If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE —Contact Dell (see

"Contacting Dell" on page149).

IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —

Contact the IEEE1394 device manufacturer.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the

Product Information Guide

.

The computer does not start up

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system

shutdown.

TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on

your keyboard or moving your mouse, press and hold the power button for at least 8 to

10 seconds (until the computer turns off), and then restart your computer.

A program stops responding

END THE PROGRAM —

1

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2

Click the

Applications

tab.

3

Click to select the program that is no longer responding.

4

Click

End Task

.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a

floppy disk, CD, or DVD.

CHECK THE SOFTWARE DOCUMENTATION—f necessary, uninstall and then reinstall

the program.

Contents

Main Notes, Notices, and Cautions ____________________ Contents 3 Setting Up Your Computer. . . . . . . . . . . . 33 4 Using a Battery . . . . . . . . . . . . . . . . . . . . 39 5 Using the Keyboard . . . . . . . . . . . . . . . . . 47 6 Using the Display . . . . . . . . . . . . . . . . . . 53 7 Using Multimedia . . . . . . . . . . . . . . . . . . 59 8 Setting Up and Using Networks . . . . . . . 79 9 Using Cards . . . . . . . . . . . . . . . . . . . . . . . 89 10 Securing Your Computer . . . . . . . . . . . . . 93 11 Cleaning Your Computer . . . . . . . . . . . . 101 12 Troubleshooting . . . . . . . . . . . . . . . . . . 103 13 System Setup Program . . . . . . . . . . . . . 123 14 Reinstalling Software . . . . . . . . . . . . . . 127 17 Getting Help. . . . . . . . . . . . . . . . . . . . . . 143 Glossary 161 Page Page Finding Information NOTE: 14 NOTE: 16 Page Page NOTE: Page About Your Computer Front View 22 Page Page Left Side View NOTE: Page Right Side View Back View 28 Page Page Bottom View 32 Setting Up Your Computer Transferring Information to a New Computer Page Page Microsoft Windows Vista Turning Off Your Computer Page Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Charge Gauge Low-Battery Warning Conserving Battery Power Power Management Modes Standby and Sleep Mode Hibernate Mode Configuring Power Management Settings Accessing Power Options Properties Charging the Battery Replacing the Battery Storing a Battery Using the Keyboard Numeric Keypad Key Combinations Power Management Speaker Functions Microsoft Windows XP Logo Key Functions 50 Microsoft Windows Vista Logo Key Functions Touch Pad Customizing the Touch Pad Using the Display Adjusting Brightness Using a Projector Making Images and Text Look Bigger or Sharper Windows Vista Using Both a Monitor and Your Computer Display Windows Vista Using a Monitor as Your Primary Display Windows Vista Page Using Multimedia Playing CDs or DVDs Page Adjusting the Volume Adjusting the Picture Connecting Your Computer to a TV or Audio Device Page Page S-Video and Standard Audio S-Video and S/PDIF Digital Audio Page Composite Video and Standard Audio Page Composite Video and S/PDIF Digital Audio Page Component Video and Standard Audio Page Component Video and S/PDIF Digital Audio Page Page Setting Up the Cyberlink (CL) Headphones Enabling the Display Settings for a TV Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Setting Up a Network in the Microsoft Windows XP Operating System Setting Up a Network in the Microsoft Windows Vista Operating System Wireless Local Area Network (WLAN) What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN Page Mobile Broadband/Wireless Wide Area Network (WWAN) What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Microsoft Windows Firewall Page Using Cards Card Types Card Blanks Extended Cards Installing a PC Card or ExpressCard Page Removing a Card or Blank Securing Your Computer Security Cable Lock Passwords About Passwords Using a Primary (or System) Password Using an Administrator Password Using a Hard Drive Password Trusted Platform Module (TPM) Enabling the TPM Feature Security Management Software Activating the Security Management Software Using the Security Management Software Computer Tracking Software If Your Computer Is Lost or Stolen Page Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Floppy Drive CDs and DVDs Troubleshooting Dell Technical Update Service Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Optional Drivers and Utilities Media Dell Diagnostics Main Menu Page Dell Support Utility Accessing the Dell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Solving Problems Drive Problems Optical drive problems Problems writing to an optical drive Hard drive problems 110 E-Mail, Modem, and Internet Problems Error Messages 112 drive letter IEEE 1394 Device Problems Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Network Problems Power Problems Printer Problems 118 Scanner Problems Sound and Speaker Problems No sound from speakers Touch Pad or Mouse Problems 120 If the touch pad operates correctly, the mouse may be defective. standby Video and Display Problems The display is blank If the display is blank If the display is difficult to read If only part of the display is readable Page System Setup Program Overview Viewing the System Setup Screens System Setup Screens Commonly Used Options Changing the Boot Sequence Page Changing COM Ports Enabling the Infrared Sensor Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Page Restoring Your Operating System Using Microsoft Windows System Restore Page Using Dell PC Restore and Dell Factory Image Restore Page Page Using the Operating System Media Page Dell QuickSet Page Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Traveling by Air Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Page 148 Contacting Dell Page Specifications NOTE: Page Page Page Page Page Page Page Appendix FCC Notice (U.S. Only) FCC Class B Macrovision Product Notice Glossary A B C D E F G H I K L M N O P R S Page T U V W X Z