8Contents
When to Use the Dell Diagnostics . . . . . . . . . 103
Starting the Dell Diagnostics From Your Hard Drive 103
Starting the Dell Diagnostics From the Optional
Drivers and Utilities Media . . . . . . . . . . . . . 104
Dell Diagnostics Main Menu . . . . . . . . . . . . 105
Dell Support Utility . . . . . . . . . . . . . . . . . . . 107
Accessing the Dell Support Utility . . . . . . . . . 107
Clicking the Dell Support Icon . . . . . . . . . . . 107
Double-Clicking the Dell Support Icon . . . . . . . 108
Solving Problems . . . . . . . . . . . . . . . . . . . . 108
Drive Problems . . . . . . . . . . . . . . . . . . . 108
E-Mail, Modem, and Internet Problems . . . . . . 110
Error Messages . . . . . . . . . . . . . . . . . . 111
IEEE 1394 Device Problems. . . . . . . . . . . . . 112
Lockups and Software Problems. . . . . . . . . . 113
Memory Problems . . . . . . . . . . . . . . . . . 115
Network Problems . . . . . . . . . . . . . . . . . 115
Power Problems . . . . . . . . . . . . . . . . . . 116
Printer Problems . . . . . . . . . . . . . . . . . . 117
Scanner Problems . . . . . . . . . . . . . . . . . 118
Sound and Speaker Problems . . . . . . . . . . . 118
Touch Pad or Mouse Problems. . . . . . . . . . . 119
Video and Display Problems . . . . . . . . . . . . 120
If the display is blank . . . . . . . . . . . . . . . . 120
If the display is difficult to read . . . . . . . . . . 121
If only part of the display is readable . . . . . . . 121
13 System Setup Program . . . . . . . . . . . . . 123
Overview. . . . . . . . . . . . . . . . . . . . . . . . . 123
Viewing the System Setup Screens. . . . . . . . . . . 124