Dell 710 H2C, DCDO service manual When to Use the Dell Diagnostics

Options Not

Set

CMOS Display

Type

Mismatch

CMOS Memory

Size

Mismatch

CMOS Time

and Date Not

Set

Diskette

Boot Failure

DMA Error

DMA 1 Error

DMA 2 Error

FDD

Controller

Failure

HDD

Controller

Failure

INTR1 Error

INTR2 Error

Invalid Boot Diskette

Keyboard

Error

KB/Interface Error

No ROM

Basic

Drive A or B is present but has failed the BIOS POST.

Error in the DMA controller on the system board.

The BIOS cannot communicate with the floppy drive or hard drive controller.

An interrupt channel on the system board failed to POST.

The operating system cannot be located on drive A or drive C.

The BIOS has detected a stuck key.

An error occurred with the keyboard connector.

The operating system cannot be located on drive A or drive C.

Ensure that the drive is installed correctly in the computer (see Drives) and defined correctly in the system setup program (see System Setup). Check the interface cable at both ends.

The keyboard or system board may need to be replaced.

Ensure that the floppy drive or the hard drive is installed correctly in the computer (see Drives) and defined correctly in the system setup program (see System Setup). Check the interface cable at both ends.

The keyboard or system board may need to be replaced.

Enter the system setup program (see Entering System Setup) and confirm that drive A or drive C is properly identified.

Ensure that nothing is resting on the keyboard; if a key appears to be stuck, carefully pry it up. If the problem persists, you may need to replace the keyboard.

Ensure that nothing is resting on the keyboard; if a key appears to be stuck, carefully pry it up. If the problem persists, you may need to replace the keyboard.

Enter the system setup program (see Entering System Setup) and confirm that drive A or drive C is properly identified.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" in your Owner's Manual and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTE: The Dell Diagnostics only operate on Dell computers.

Run Dell Diagnostics from your hard drive or from the Drivers and Utilities CD (ResourceCD).