Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

A possible USB failure

Reinstall all USB devices, check cable connections,

 

has occurred.

and then restart the computer.

 

 

 

 

 

No memory modules

1

Reseat the memory modules to ensure that your computer

 

are detected.

 

is successfully communicating with the memory.

 

 

2

Restart the computer.

 

 

3

If the problem still exists, remove all the memory modules

 

 

 

and install one memory module in memory module

 

 

 

connector DIMM_1.

 

 

4

Restart the computer.

 

 

 

A message appears stating that because your memory

 

 

 

is not paired, the system will operate with reduced

 

 

 

performance and reduced error-correction capability

 

 

5

Press <F1> to boot to the operating system.

 

 

6

Run the Dell Diagnostics. See your User’s Guide for more

 

 

 

information.

 

 

7

If the memory module passes, shut down the computer,

 

 

 

remove the memory module, and then repeat the process

 

 

 

with the remaining memory modules until a memory error

 

 

 

occurs during start-up or diagnostic testing.

 

 

 

If the first memory module tested is defective, repeat the

 

 

 

process with the remaining modules to ensure that the

 

 

 

remaining modules are not defective.

 

 

8

When the defective memory module is identified, contact

 

 

 

Dell for a replacement.

 

 

 

 

No memory modules

• If you have one memory module installed, reinstall it

 

are detected.

 

and restart the computer.

If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer). If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

If available, install properly working memory of the same type into your computer.

If the problem persists, contact Dell.

System board failure

Contact Dell for technical assistance.

has occurred.

 

Quick Reference Guide

41

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Image 41
Dell JD967 manual Install one memory module in memory module, Connector DIMM1, Press F1 to boot to the operating system