Dell PP06S Lockups and Software Problems, Computer does not start up, Computer stops responding

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To download the utility from the Dell Support website, go to the Downloads section of the website and select your computer model from the pull-down menu. Select the Download Category "System and Configuration Utilities," select your operating system and language, and then follow the posted instructions.

NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

NOTE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port, and D/View devices.

Lockups and Software Problems

CAUTION: Before you perform the following procedures, see the safety instructions in the Product

Information Guide.

The computer does not start up

E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L

O U T L E T

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding

E N D T H E P R O G R A M —

1 Press <Ctrl><Shift><Esc> simultaneously.

2Click Applications.

3Click the program that is no longer responding.

4Click End Task.

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Quick Reference Guide