Computer does not start up, Computer stops responding | Dell PP23LA

TU R N T H E C O M P U T E R O F F

The computer does not start up

E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

E N D T H E P R O G R A M —

1Press <Crtl><Shift><Esc> simultaneously.

2Click the Applications tab and select the program that is no longer responding.

3Click End Task.

NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Microsoft® Windows® operating system

R UN THE P ROGRAM C OMPATIBILITY W IZARD — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1Click the Start button, point to Programs→ Accessories, and then click Program Compatibility Wizard.

2In the welcome screen, click Next.

3Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

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Solving Problems

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Dell PP23LA Computer does not start up, Computer stops responding, Program stops responding or crashes repeatedly

Contents

Dell Inspiron W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Configuring Power Management Settings Microsoft Windows Logo Key Functions What You Need to Establish a Wlan Connection Program stops responding or crashes repeatedly Ensuring Sufficient Power for Your ComputerIf you hear an unfamiliar scraping or grinding sound Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreIf only part of the display is readable 101 109 104105 110 Glossary Index Contents Support.dell.com Warranty informationFinding Information Setup Diagram Click the arrow icon Click the topic that describes your problemWhat Are You Looking For? Find It Here Follow the instructions on the screen Service call status and support history Microsoft Windows System Restore MicrosoftRestore your operating system Top technical issues for my computer About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View Light operates as follows About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Right Side View Back View Connects an external VGA-compatible monitor Bottom View Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Printer Cable Setting Up a PrinterConnecting a USB Printer Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution Using the Display Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad System Functions Power ManagementKey Combinations Display Functions Adjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using a Battery Using a BatteryBattery Performance Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge Gauge Power Management Modes Conserving Battery PowerLow-Battery Warning Check the Battery HealthPage Configuring Power Management Settings Charging the BatteryReplacing the Battery Storing a Battery Playing a CD or DVD Using MultimediaUsing Multimedia Adjusting the Volume Copying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD Using Blank CDs and DVDs Media Type Read Write Rewritable Helpful Tips Using Multimedia Using Cards Using CardsInstalling an ExpressCard ExpressCards Removing an ExpressCard or Blank Installing a Media Memory Card Media Memory Cards Removing a Media Memory Card Setting Up a Network Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Checking Your Wireless Network Card Network Setup WizardWireless Local Area Network Wlan What You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting to a Wireless Local Area Network Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Setting Up a Network Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen When to Use the Dell Diagnostics Solving ProblemsDell Diagnostics Solving Problems Option Function Tab Function Problems writing to a CD/DVD-RW drive Drive ProblemsCD and DVD drive problems Management Modes on page 41 for information on standby mode If you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet ProblemsHard drive problems Error Messages Solving Problems Solving Problems Solving Problems Manufacturer ExpressCard ProblemsKeyboard Problems Unexpected characters Lockups and Software ProblemsExternal Keyboard problems Computer stops responding Other software problemsComputer does not start up Program stops responding or crashes repeatedly Memory Problems Network Problems Power Problems Communication exists. Replace the network cable Ensuring Sufficient Power for Your Computer Printer ProblemsScanner Problems No sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers No sound from headphones Touch Pad or Mouse ProblemsVideo and Display Problems If the display is blank Picture quality If the display is difficult to readIf only part of the display is readable Drivers What Is a Driver?Reinstalling Drivers and Utilities Identifying Drivers Solving Problems Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System RestoreYou can restore your operating system in the following ways Using Dell PC Restore by Symantec Solving Problems Using the Operating System CD Solving Problems Before You Begin Adding and Replacing PartsAdding and Replacing Parts Recommended Tools Before Working Inside Your Computer Optical Drive Hard Drive Screws Hard drive Memory Returning a Hard Drive to Dell Memory module Securing clips 2 per connector Modem Adding and Replacing Parts Hinge Cover Keyboard 100 Wireless Mini-Card 101 Install the replacement Mini-Card 102 103 Coin-Cell Battery Display 105 Adding and Replacing Parts 107 Dell QuickSet FeaturesDell QuickSet Features 108 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 109 Travel Tips Traveling by Air Contacting Dell Contacting Dell111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 Malaysia only 127Should be called from within Singapore or 128 129 130 131 132 Specifications 133 Memory Ports and Connectors134 Communications Audio 135Video 136 Display Keyboard Battery137 Touch Pad Physical 138AC Adapter 139 Environmental 140 Appendix Using the System Setup ProgramEntering System Setup 141 Commonly Used Options Cleaning Your Computer 143 Floppy Drive Computer, Keyboard, and DisplayTouch Pad CDs and DVDs Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 145 146 FCC Notice U.S. OnlyFCC Class B Macrovision Product Notice 147 148 Glossary Glossary149 150 Docking device See APR 151Device driver See driver 152 153 154 155 NIC See network adapter 156 157 System tray See notification area Video resolution See resolution 158 159 160 161 Boot sequence Brightness adjustingIndex Index 163 See also display problemsPower management conserving battery power Compatibility, 74 restore computer to previous System setup program commonly used options 165 166