Solving Problems | Dell PP23LA specification

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6Right-click the device for which the new driver was installed and click Properties.

7Click the Drivers tab.

8Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore (see "Using Microsoft Windows XP System Restore" on page 84) to return your computer to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities CD

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD.

1Save and close any open files, and exit any open programs.

2Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue.

3From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.

4Click Next.

The CD automatically scans your hardware to detect drivers and utilities used by your computer.

5After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

6Click the link of a specific driver or utility to display information about the driver or utility that you want to install.

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Solving Problems

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Dell PP23LA owner manual Solving Problems

Contents

Dell Inspiron W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Configuring Power Management Settings Microsoft Windows Logo Key Functions What You Need to Establish a Wlan Connection If you hear an unfamiliar scraping or grinding sound Ensuring Sufficient Power for Your ComputerProgram stops responding or crashes repeatedly Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreIf only part of the display is readable 101 109 104105 110 Glossary Index Contents Finding Information Warranty informationSupport.dell.com Setup Diagram Click the arrow icon Click the topic that describes your problemWhat Are You Looking For? Find It Here Follow the instructions on the screen Service call status and support history Microsoft Windows System Restore MicrosoftRestore your operating system Top technical issues for my computer About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View Light operates as follows About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Right Side View Back View Connects an external VGA-compatible monitor Bottom View Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution Using the Display Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad System Functions Power ManagementKey Combinations Display Functions Adjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Battery Performance Using a BatteryUsing a Battery Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge Gauge Power Management Modes Conserving Battery PowerLow-Battery Warning Check the Battery HealthPage Replacing the Battery Charging the BatteryConfiguring Power Management Settings Storing a Battery Using Multimedia Using MultimediaPlaying a CD or DVD Adjusting the Volume How to Copy a CD or DVD Adjusting the PictureCopying CDs and DVDs Using Blank CDs and DVDs Media Type Read Write Rewritable Helpful Tips Using Multimedia Using Cards Using CardsInstalling an ExpressCard ExpressCards Removing an ExpressCard or Blank Installing a Media Memory Card Media Memory Cards Removing a Media Memory Card Physically Connecting to a Network or Broadband Modem Setting Up a NetworkSetting Up a Network Checking Your Wireless Network Card Network Setup WizardWireless Local Area Network Wlan What You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting to a Wireless Local Area Network Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Setting Up a Network Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen When to Use the Dell Diagnostics Solving ProblemsDell Diagnostics Solving Problems Option Function Tab Function Problems writing to a CD/DVD-RW drive Drive ProblemsCD and DVD drive problems Management Modes on page 41 for information on standby mode Hard drive problems Mail, Modem, and Internet ProblemsIf you hear an unfamiliar scraping or grinding sound Error Messages Solving Problems Solving Problems Solving Problems Keyboard Problems ExpressCard ProblemsManufacturer External Keyboard problems Lockups and Software ProblemsUnexpected characters Computer stops responding Other software problemsComputer does not start up Program stops responding or crashes repeatedly Memory Problems Network Problems Power Problems Communication exists. Replace the network cable Scanner Problems Printer ProblemsEnsuring Sufficient Power for Your Computer No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers No sound from headphones Touch Pad or Mouse ProblemsVideo and Display Problems If the display is blank If only part of the display is readable If the display is difficult to readPicture quality Drivers What Is a Driver?Reinstalling Drivers and Utilities Identifying Drivers Solving Problems Resolving Software and Hardware Incompatibilities You can restore your operating system in the following ways Using Microsoft Windows XP System RestoreRestoring Your Operating System Using Dell PC Restore by Symantec Solving Problems Using the Operating System CD Solving Problems Before You Begin Adding and Replacing PartsAdding and Replacing Parts Recommended Tools Before Working Inside Your Computer Optical Drive Hard Drive Screws Hard drive Memory Returning a Hard Drive to Dell Memory module Securing clips 2 per connector Modem Adding and Replacing Parts Hinge Cover Keyboard 100 Wireless Mini-Card 101 Install the replacement Mini-Card 102 103 Coin-Cell Battery Display 105 Adding and Replacing Parts Dell QuickSet Features Dell QuickSet Features107 108 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 109 Travel Tips Traveling by Air 111 Contacting DellContacting Dell 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 Should be called from within Singapore or 127Malaysia only 128 129 130 131 132 Specifications 133 Memory Ports and Connectors134 Communications Video 135Audio 136 Display Keyboard Battery137 Touch Pad AC Adapter 138Physical 139 Environmental 140 Appendix Using the System Setup ProgramEntering System Setup 141 Commonly Used Options Cleaning Your Computer 143 Floppy Drive Computer, Keyboard, and DisplayTouch Pad CDs and DVDs Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 145 FCC Class B FCC Notice U.S. Only146 Macrovision Product Notice 147 148 149 GlossaryGlossary 150 Device driver See driver 151Docking device See APR 152 153 154 155 NIC See network adapter 156 157 System tray See notification area Video resolution See resolution 158 159 160 Index Boot sequence Brightness adjusting161 Index Power management conserving battery power See also display problems163 Compatibility, 74 restore computer to previous System setup program commonly used options 165 166