Solving Problems | Dell PP23LA instruction

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

To use PC Restore:

1Turn on the computer.

During the boot process, a blue bar with www.dell.com appears at the top of the screen.

2Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

3On the next screen that appears, click Restore.

4On the next screen, click Confirm.

The restore process takes approximately 6–10 minutes to complete.

5When prompted, click Finish to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

6When prompted, click Yes.

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

7Click Next.

The System Restore screen appears and the computer restarts.

8After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

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Solving Problems

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Dell PP23LA owner manual Solving Problems

Contents

Dell Inspiron W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Configuring Power Management Settings Microsoft Windows Logo Key Functions What You Need to Establish a Wlan Connection Program stops responding or crashes repeatedly Ensuring Sufficient Power for Your ComputerIf you hear an unfamiliar scraping or grinding sound Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreIf only part of the display is readable 101 109 104105 110 Glossary Index Contents Support.dell.com Warranty informationFinding Information Setup Diagram Click the arrow icon Click the topic that describes your problemWhat Are You Looking For? Find It Here Follow the instructions on the screen Service call status and support history Microsoft Windows System Restore MicrosoftRestore your operating system Top technical issues for my computer About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View Light operates as follows About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Right Side View Back View Connects an external VGA-compatible monitor Bottom View Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Printer Cable Setting Up a PrinterConnecting a USB Printer Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution Using the Display Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad System Functions Power ManagementKey Combinations Display Functions Adjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using a Battery Using a BatteryBattery Performance Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge Gauge Power Management Modes Conserving Battery PowerLow-Battery Warning Check the Battery HealthPage Configuring Power Management Settings Charging the BatteryReplacing the Battery Storing a Battery Playing a CD or DVD Using MultimediaUsing Multimedia Adjusting the Volume Copying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD Using Blank CDs and DVDs Media Type Read Write Rewritable Helpful Tips Using Multimedia Using Cards Using CardsInstalling an ExpressCard ExpressCards Removing an ExpressCard or Blank Installing a Media Memory Card Media Memory Cards Removing a Media Memory Card Setting Up a Network Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Checking Your Wireless Network Card Network Setup WizardWireless Local Area Network Wlan What You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting to a Wireless Local Area Network Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Setting Up a Network Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen When to Use the Dell Diagnostics Solving ProblemsDell Diagnostics Solving Problems Option Function Tab Function Problems writing to a CD/DVD-RW drive Drive ProblemsCD and DVD drive problems Management Modes on page 41 for information on standby mode If you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet ProblemsHard drive problems Error Messages Solving Problems Solving Problems Solving Problems Manufacturer ExpressCard ProblemsKeyboard Problems Unexpected characters Lockups and Software ProblemsExternal Keyboard problems Computer stops responding Other software problemsComputer does not start up Program stops responding or crashes repeatedly Memory Problems Network Problems Power Problems Communication exists. Replace the network cable Ensuring Sufficient Power for Your Computer Printer ProblemsScanner Problems No sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers No sound from headphones Touch Pad or Mouse ProblemsVideo and Display Problems If the display is blank Picture quality If the display is difficult to readIf only part of the display is readable Drivers What Is a Driver?Reinstalling Drivers and Utilities Identifying Drivers Solving Problems Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System RestoreYou can restore your operating system in the following ways Using Dell PC Restore by Symantec Solving Problems Using the Operating System CD Solving Problems Before You Begin Adding and Replacing PartsAdding and Replacing Parts Recommended Tools Before Working Inside Your Computer Optical Drive Hard Drive Screws Hard drive Memory Returning a Hard Drive to Dell Memory module Securing clips 2 per connector Modem Adding and Replacing Parts Hinge Cover Keyboard 100 Wireless Mini-Card 101 Install the replacement Mini-Card 102 103 Coin-Cell Battery Display 105 Adding and Replacing Parts 107 Dell QuickSet FeaturesDell QuickSet Features 108 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 109 Travel Tips Traveling by Air Contacting Dell Contacting Dell111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 Malaysia only 127Should be called from within Singapore or 128 129 130 131 132 Specifications 133 Memory Ports and Connectors134 Communications Audio 135Video 136 Display Keyboard Battery137 Touch Pad Physical 138AC Adapter 139 Environmental 140 Appendix Using the System Setup ProgramEntering System Setup 141 Commonly Used Options Cleaning Your Computer 143 Floppy Drive Computer, Keyboard, and DisplayTouch Pad CDs and DVDs Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 145 146 FCC Notice U.S. OnlyFCC Class B Macrovision Product Notice 147 148 Glossary Glossary149 150 Docking device See APR 151Device driver See driver 152 153 154 155 NIC See network adapter 156 157 System tray See notification area Video resolution See resolution 158 159 160 161 Boot sequence Brightness adjustingIndex Index 163 See also display problemsPower management conserving battery power Compatibility, 74 restore computer to previous System setup program commonly used options 165 166