Solving Problems | Dell PP23LA specs

Reinstalling Windows XP

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

1Save and close any open files and exit any open programs.

2Insert the Operating System CD. Click Exit if the Install Windows XP message appears.

3Restart the computer.

4Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5Press the arrow keys to select CD-ROM, and press <Enter>.

6 When the Press any key to boot from CD message appears, press any key.

7When the Windows XP Setup screen appears, press <Enter>.

8Follow the instructions on the screen to complete the reinstallation.

9When the operating system reinstallation completes, reinstall drivers and application programs as necessary. See "Reinstalling Drivers and Utilities" on page 81.

88

Solving Problems

Image 88

Dell PP23LA owner manual Solving Problems

Contents

Dell Inspiron W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Configuring Power Management Settings Microsoft Windows Logo Key Functions What You Need to Establish a Wlan Connection If you hear an unfamiliar scraping or grinding sound Ensuring Sufficient Power for Your ComputerProgram stops responding or crashes repeatedly Using Microsoft Windows XP System Restore If only part of the display is readableResolving Software and Hardware Incompatibilities 101 104 105109 110 Glossary Index Contents Finding Information Warranty informationSupport.dell.com Setup Diagram Click the topic that describes your problem What Are You Looking For? Find It HereClick the arrow icon Follow the instructions on the screen Microsoft Windows System Restore Microsoft Restore your operating systemService call status and support history Top technical issues for my computer About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View Light operates as follows About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View Right Side View Back View Connects an external VGA-compatible monitor Bottom View Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Setting Up Your Computer Transferring Information to a New Computer Click Finished and restart the new computer Click Finished and restart the new computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Setting Up Your Computer Using the Display Adjusting BrightnessSwitching the Video Image Setting Display Resolution Using the Display Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Power Management Key CombinationsSystem Functions Display Functions Adjusting Keyboard Settings Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Battery Performance Using a BatteryUsing a Battery Checking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge Gauge Conserving Battery Power Low-Battery WarningPower Management Modes Check the Battery HealthPage Replacing the Battery Charging the BatteryConfiguring Power Management Settings Storing a Battery Using Multimedia Using MultimediaPlaying a CD or DVD Adjusting the Volume How to Copy a CD or DVD Adjusting the PictureCopying CDs and DVDs Using Blank CDs and DVDs Media Type Read Write Rewritable Helpful Tips Using Multimedia Using Cards Installing an ExpressCardUsing Cards ExpressCards Removing an ExpressCard or Blank Installing a Media Memory Card Media Memory Cards Removing a Media Memory Card Physically Connecting to a Network or Broadband Modem Setting Up a NetworkSetting Up a Network Network Setup Wizard Wireless Local Area Network WlanChecking Your Wireless Network Card What You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting to a Wireless Local Area Network Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Setting Up a Network Passwords Securing Your ComputerSecurity Cable Lock Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen Solving Problems Dell DiagnosticsWhen to Use the Dell Diagnostics Solving Problems Option Function Tab Function Drive Problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive Management Modes on page 41 for information on standby mode Hard drive problems Mail, Modem, and Internet ProblemsIf you hear an unfamiliar scraping or grinding sound Error Messages Solving Problems Solving Problems Solving Problems Keyboard Problems ExpressCard ProblemsManufacturer External Keyboard problems Lockups and Software ProblemsUnexpected characters Other software problems Computer does not start upComputer stops responding Program stops responding or crashes repeatedly Memory Problems Network Problems Power Problems Communication exists. Replace the network cable Scanner Problems Printer ProblemsEnsuring Sufficient Power for Your Computer No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers Touch Pad or Mouse Problems Video and Display ProblemsNo sound from headphones If the display is blank If only part of the display is readable If the display is difficult to readPicture quality What Is a Driver? Reinstalling Drivers and UtilitiesDrivers Identifying Drivers Solving Problems Resolving Software and Hardware Incompatibilities You can restore your operating system in the following ways Using Microsoft Windows XP System RestoreRestoring Your Operating System Using Dell PC Restore by Symantec Solving Problems Using the Operating System CD Solving Problems Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer Optical Drive Hard Drive Screws Hard drive Memory Returning a Hard Drive to Dell Memory module Securing clips 2 per connector Modem Adding and Replacing Parts Hinge Cover Keyboard 100 Wireless Mini-Card 101 Install the replacement Mini-Card 102 103 Coin-Cell Battery Display 105 Adding and Replacing Parts Dell QuickSet Features Dell QuickSet Features107 108 Traveling With Your Computer Identifying Your ComputerPacking the Computer 109 Travel Tips Traveling by Air 111 Contacting DellContacting Dell 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 Should be called from within Singapore or 127Malaysia only 128 129 130 131 132 Specifications 133 Ports and Connectors 134Memory Communications Video 135Audio 136 Display Battery 137Keyboard Touch Pad AC Adapter 138Physical 139 Environmental 140 Using the System Setup Program Entering System SetupAppendix 141 Commonly Used Options Cleaning Your Computer 143 Computer, Keyboard, and Display Touch PadFloppy Drive CDs and DVDs Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyDefinition of Third-Party Software and Peripherals 145 FCC Class B FCC Notice U.S. Only146 Macrovision Product Notice 147 148 149 GlossaryGlossary 150 Device driver See driver 151Docking device See APR 152 153 154 155 NIC See network adapter 156 157 System tray See notification area Video resolution See resolution 158 159 160 Index Boot sequence Brightness adjusting161 Index Power management conserving battery power See also display problems163 Compatibility, 74 restore computer to previous System setup program commonly used options 165 166