Dell DCDR01, PP521 Drive Problems

102 Troubleshooting
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
Windows XP:
• Click Start and click My Computer .
Windows Vista®:
• Click the Windows Vista Start button ™ and click Computer .
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE —
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page 75.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER —See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® XP and Windows Vista® Operating
Systems" on page 121.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 95.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER —See "Sound and Speaker Problems" on
page 112.
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