Dell DCDR01, PP521 9 T roubleshooting , 10 Reinstalling Software

Contents 7
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 95
When to Use the Dell Diagnostics . . . . . . . . . 95
Starting the Dell Diagnostics From Your
Hard Drive . . . . . . . . . . . . . . . . . . . . . 96
Starting the Dell Diagnostics From the
Drivers and Utilities Media . . . . . . . . . . . . . 97
Dell Diagnostics Main Menu . . . . . . . . . . . . 98
9 Troubleshooting. . . . . . . . . . . . . . . . . . . 101
Battery Problems . . . . . . . . . . . . . . . . . . 101
Drive Problems . . . . . . . . . . . . . . . . . . . 102
Error Messages. . . . . . . . . . . . . . . . . . . 103
IEEE 1394 Device Problems. . . . . . . . . . . . . 104
Keyboard Problems. . . . . . . . . . . . . . . . . 105
Lockups and Software Problems . . . . . . . . . . 106
Memory Problems . . . . . . . . . . . . . . . . . 108
Mouse Problems . . . . . . . . . . . . . . . . . . 108
Network Problems . . . . . . . . . . . . . . . . . 109
Power Problems . . . . . . . . . . . . . . . . . . 110
Printer Problems . . . . . . . . . . . . . . . . . . 110
Scanner Problems . . . . . . . . . . . . . . . . . 111
Sound and Speaker Problems . . . . . . . . . . . 112
Video and Monitor Problems . . . . . . . . . . . . 113
Overclocking Problems . . . . . . . . . . . . . . . 115
Power Lights . . . . . . . . . . . . . . . . . . . . 115
10 Reinstalling Software . . . . . . . . . . . . . . 117
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 117
What Is a Driver? . . . . . . . . . . . . . . . . . . 117
Identifying Drivers . . . . . . . . . . . . . . . . . 117
Reinstalling Drivers and Utilities . . . . . . . . . . 118
Using the Drivers and Utilities Media . . . . . . . 119
book.book Page 7 Friday, April 25, 2008 3:58 PM