MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series.
If you have any doubts, look for an updated version of the printer software on our Web site. For more information, see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom of the installation screen.
RECONNECT THE POWER SUPPLY
1Turn off the printer.
2Unplug the power cord from the power outlet.
3Remove the power supply from the back of the printer and then plug it back in.
4Plug the power cord back into the power outlet.
5Turn on the printer, and then resume the installation on your computer.
TRY RUNNING THE INSTALLER AGAIN
1Close the installer.
2Remove the CD, and then restart the computer.
3Insert the CD and then run the installer again.
Notes:
•When you get to the Software Already Installed screen, make sure you select Install a printer.
•If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:
1Click 
, or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK. The Device Manager opens.
4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when Device Manager recognizes the USB connection.
•If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
•If there is no activity on Device Manager, there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.
Troubleshooting
