Solving Problems 51
Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER —See the scanner documentation for instructions.
CHECK THE SPEAKER CABLE CONNECTIONS —Ensure that the speakers are connected as shown on
the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers
are connected to the card.