Troubleshooting
Continued
OBSERVED PROBLEM POSSIBLE CAUSE | REMEDY |
Heat produces a whistling 1. | Turning gas control knob |
noise when burner is lit | to HI position when burner |
| is cold |
2. | Air in gas line |
3. Dirty or partially clogged burner orifice
1.Turn gas control knob to LO position and let warm up for a minute
2.Operate burner until air is removed from line. Have gas line checked by pro pane/LP or natural gas company
3.Clean burner (see Cleaning and Maintenance, page 24) or replace burner orifice
Glass soots | 1. Flame impingement on | 1. | Adjust the log set so the | |
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| logs |
| flame does equipment shut- |
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| off valve |
| 2. | Debris around burner air | 2. | Inspect the opening at the |
|
| mixer |
| base of the burner to see |
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|
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| that it is not packed with |
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| any type of material |
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| |
Fireplace produces a clicking/ | 1. Metal expanding while | 1. | This is normal. If noise is | |
ticking noise just after burners |
| heating or contracting |
| excessive, contact qualified |
are lit or shut off |
| while cooling |
| service person |
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| |
Remote does not function | 1. Battery is not installed or | 1. | Replace | |
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| battery is power is low |
| receiver and remote control |
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| |
Fireplace shuts off in use. | 1. High or gusting winds | 1. | Fireplace has been tested for | |
Burner backfiring during com- |
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|
| up to 40 mph winds. How- |
bustion |
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| ever, extreme conditions |
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| may occur. See Lighting |
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| Instructions, page 20 or 21 |
| 2. | Low line pressure | 2. | Check local propane/LP or |
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| natural gas company |
| 3. | Pilot is partially clogged | 3. | Clean pilot (see Cleaning |
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| and Maintenance, page |
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| 24) |
| 4. | Improper or restricted vent- | 4. | Locate and correct all vent |
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| ing |
| conditions (see Checking for |
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|
|
| Proper Venting, page 10) |
| 5. | Clogged burner tube, | 5. | Clean burner tube and |
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| blocked orifice or improper |
| orifice, adjust air shutter |
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| burner air adjustment |
| (see Inspecting Burners, |
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|
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| page 23) |
| 6. | Bad thermopile or thermo- | 6. | Replace faulty compo- |
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| couple |
| nents |
| 7. | Vent cap improperly in- | 7. | Check for proper installa- |
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| stalled or blocked |
| tion or remove debris or |
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| blockage |
28 | www.desatech.com |
