Problems and Solutions
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CD and DVD Drive Problems
Problem | Possible Cause | Solution | |
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| |
System does not | The drive is not seated | Remove, then reinsert, | |
recognize a CD or | properly. | the drive. | |
DVD drive. |
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| |
System software does | Install drivers and/or a | ||
| |||
| not support the drive. | system ROM upgrade | |
|
| as instructed in the | |
|
| drive documentation. | |
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| |
| The drive is damaged. | To verify that the | |
|
| problem is with the | |
|
| drive, try using another | |
|
| drive in the same bay. |
The notebook is running a retail version of the operating system, and the drive was inserted while the system was on, in Standby, or in Hibernation.
Shut down the notebook, reinsert the drive, then turn on the notebook.
✎To prevent possible video and audio degredation and loss of audio or video playback functionality, do not initiate Standby or Hibernation while using drive media.
| The system is infected | Run an |
| with a virus. | scan utility. |
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|
|
Notebook does not | The notebook is off, in | The notebook beeps to |
beep 3 times when | Standby, or in | indicate a successful |
CD or DVD drive is | Hibernation. | insertion or removal of |
inserted, but drive is |
| a drive only when the |
recognized. |
| notebook is on. |
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| Troubleshooting |
