Problems and Solutions

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CD and DVD Drive Problems

Problem

Possible Cause

Solution

 

 

 

System does not

The drive is not seated

Remove, then reinsert,

recognize a CD or

properly.

the drive.

DVD drive.

 

 

System software does

Install drivers and/or a

 

 

not support the drive.

system ROM upgrade

 

 

as instructed in the

 

 

drive documentation.

 

 

 

 

The drive is damaged.

To verify that the

 

 

problem is with the

 

 

drive, try using another

 

 

drive in the same bay.

The notebook is running a retail version of the operating system, and the drive was inserted while the system was on, in Standby, or in Hibernation.

Shut down the notebook, reinsert the drive, then turn on the notebook.

To prevent possible video and audio degredation and loss of audio or video playback functionality, do not initiate Standby or Hibernation while using drive media.

 

The system is infected

Run an up-to-date virus

 

with a virus.

scan utility.

 

 

 

Notebook does not

The notebook is off, in

The notebook beeps to

beep 3 times when

Standby, or in

indicate a successful

CD or DVD drive is

Hibernation.

insertion or removal of

inserted, but drive is

 

a drive only when the

recognized.

 

notebook is on.

 

 

 

1–10

Troubleshooting

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DeWalt 267644-001 manual CD and DVD Drive Problems

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