Problems and Solutions

CD and DVD Drive Problems (Continued)

Problem

Possible Cause

Solution

CD or DVD drive cannot read a CD or DVD disc.

The disc is upside down or not seated properly.

Reinsert the disc with the label facing up and verify that the disc is securely snapped down on the spindle.

The disc may not be supported by the drive.

Use only discs that are supported. (A DVD disc cannot be used in a CD drive.)

CD/DVD drive takes too

The DVD drive must

long to start.

determine the type of

 

media being played

 

before it can start.

Wait at least 30 seconds to let the DVD drive determine the type of media being played. If the disc still does not start, contact Compaq support.

System cannot start up

A disc in the CD or DVD

Insert a bootable disc

from a CD or DVD disc.

drive is not bootable.

into the drive.

 

 

 

 

CD or DVD boot ability

To enable CD or DVD

 

is disabled.

boot ability, refer to the

 

 

Multiboot information in

 

 

the Software Guide on

 

 

this CD.

The system can access, but not start from, a CD or DVD drive in a port replicator.

Insert the drive into the notebook.

Troubleshooting

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DeWalt 267644-001 manual Software Guide on

267644-001 specifications

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