Problems and Solutions
Modem Problems (Continued)
Problem | Possible Cause | Solution |
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|
|
Modem does not | Line conditions in your | Have your telephone |
connect at highest | area or in the area you | line checked by your |
speed. | are calling may not | local telephone service |
| support the highest | provider. |
| connect speeds. |
|
| Try dialing an alternate | |
|
| |
|
| telephone number for |
|
| the service you are |
|
| using. |
Another device on your telephone line may be causing interference.
Hang up an extension telephone and disconnect any other devices that may be using the same phone line, then redial your service provider.
| There is noise on the | Use another telephone |
| telephone line. | line. |
|
|
|
Fax transmissions do | Another | Close the other |
not work. | communications | communications |
| software application | application. |
| is open. |
|
|
|
|
| The wrong printer driver | Verify that you have |
| is selected. | selected the correct |
|
| printer driver. |
|
|
|
Characters are garbled | There is noise on the | Request a telephone |
or transfer rates are | telephone line. | line filter from your local |
slow. |
| telephone service |
|
| provider. |
|
|
|
Troubleshooting |
