Problems and Solutions
For commercial business support, type the following in your Web browser address field: compaq.com/support. If the notebook is not connected to the Internet, refer to the Worldwide Telephone Numbers booklet included with the notebook to contact a support technician or a Compaq authorized dealer, reseller, or service provider.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting guidelines in this book and need immediate problem resolution, call Compaq Technical Support.
To receive the fastest possible solution, run Compaq Diagnostics before you call. (See the Software Guide on this CD for instructions.) Have the following information available when you call Technical Support:
■The notebook
■Serial number
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages that have occurred
■Hardware configuration
■Hardware and software you are using
■Type of printer connected
■Printed information from Compaq Diagnostics or a list of the devices and error messages received
■Configuration settings, including contents of the system files
✎If you take the notebook to a Compaq dealer, reseller, or service provider for service, remember to remove any
Troubleshooting |
