Problems and Solutions
Internet Problems
Problem | Possible Cause | Solution |
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Cannot connect to the | Internet service | Verify your Internet |
Internet. | provider (ISP) account | settings or contact your |
| is not set up properly. | ISP for assistance. |
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|
| Internal modem is not | Reconnect the modem |
| set up properly. | and redial your service |
|
| provider. To set up your |
|
| modem, refer to the |
|
| Modem and Networking |
|
| Guide on this CD. |
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|
|
Easy Access buttons do | ISP connection is not | Reconnect to your ISP |
not respond. | established. | and retry the Easy |
|
| Access buttons. |
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Cannot browse a | Wrong URL or the site | Verify the URL or try |
selected Web site. | is no longer available. | another URL. |
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| Too many people trying | Visit the site at another |
| to visit the same site at | time. |
| the same time. |
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Memory Problems
Problem | Possible Cause | Solution |
Insufficient memory | All available memory is |
message is displayed. | used by open programs |
| and memory is needed |
| for the desired task. |
Close one or more programs and retry. If this does not solve the problem, restart Windows to recover additional memory.
Troubleshooting |
