Problems and Solutions

Modem Problems (Continued)

Problem

Possible Cause

Solution

No dial tone, with or without “No dial tone” message. (continued)

Telephone service is not connected to the telephone wall jack.

Connect a telephone to the wall jack. If you do not hear a dial tone, contact your telephone service provider.

 

A shared telephone line

Make sure another

 

is in use.

telephone or modem is

 

 

not using the telephone

 

 

line.

 

 

 

 

Modem is connected to

Connect the modem

 

a digital line such as an

to a standard analog

 

office PBX line.

telephone line and

 

 

reestablish the

 

 

connection.

 

 

 

Modem sounds are not

System sound is muted

Use volume buttons or

audible.

or turned down.

the volume control icon

 

 

on the taskbar to adjust

 

 

the volume.

 

 

 

Modem does not dial

Call waiting feature may

Disable call waiting

correctly.

be interfering.

feature before dialing.

 

 

For information about

 

 

disabling call waiting,

 

 

and to obtain the

 

 

“disable call waiting

 

 

code” for your dialing

 

 

area, consult your local

 

 

telephone service

 

 

provider.

When using the modem in another country, it may be necessary to dial a prefix, such as “0” or “1.”

Dial “0” or “1” before dialing the number.

1–16

Troubleshooting

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DeWalt 267644-001 manual Dial 0 or 1 before dialing the number
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267644-001 specifications

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