Problems and Solutions
Modem Problems (Continued)
Problem | Possible Cause | Solution |
No dial tone, with or without “No dial tone” message. (continued)
Telephone service is not connected to the telephone wall jack.
Connect a telephone to the wall jack. If you do not hear a dial tone, contact your telephone service provider.
| A shared telephone line | Make sure another |
| is in use. | telephone or modem is |
|
| not using the telephone |
|
| line. |
|
|
|
| Modem is connected to | Connect the modem |
| a digital line such as an | to a standard analog |
| office PBX line. | telephone line and |
|
| reestablish the |
|
| connection. |
|
|
|
Modem sounds are not | System sound is muted | Use volume buttons or |
audible. | or turned down. | the volume control icon |
|
| on the taskbar to adjust |
|
| the volume. |
|
|
|
Modem does not dial | Call waiting feature may | Disable call waiting |
correctly. | be interfering. | feature before dialing. |
|
| For information about |
|
| disabling call waiting, |
|
| and to obtain the |
|
| “disable call waiting |
|
| code” for your dialing |
|
| area, consult your local |
|
| telephone service |
|
| provider. |
When using the modem in another country, it may be necessary to dial a prefix, such as “0” or “1.”
Dial “0” or “1” before dialing the number.
| Troubleshooting |
