Problems and Solutions
■Is the notebook positioned to allow adequate ventilation?
✎To prevent overheating, do not obstruct the vents. Do not allow a hard surface, such as an adjoining optional printer, or a soft surface, such as carpet or fabric, to block the airflow.
■Have files been scanned for viruses?
■Was the notebook shut down through the operating system? Failure to do so can corrupt files.
■If the problem relates to an external device:
❏Is the device securely connected?
❏Is the device receiving reliable electrical power?
❏Is the device turned on?
✎Some devices, such as monitors, printers, and parallel devices, must be turned on before the notebook is turned on.
❏Are all necessary device drivers installed?
Using the World Wide Web
A range of Compaq support services are available on the Compaq Web site. You can browse the reference information or contact support and submit questions via email. You can also find technical assistance from peers via Compaq Forums and Communities.
For home, home office, and small business support, type the following in your Web browser address field:
compaq.com/consumersupport.
Troubleshooting |
