Dish Network Duo 322, 123698 manual On-Screen Messages, 112

Chapter 4

Reference

On-Screen Messages

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

Message Number	Possible Reason	What to Do
	Heavy rain, snow, or cloud cover	Note the local weather conditions. Contact your MDU building
112	may be interfering with transmission	manager for further information/instructions
	of the satellite signal, or there may
	be other interference.
	The receiver may not yet have been	If you have authorized the receiver, wait a few minutes to see if the
	electronically linked with the Smart	message is removed. Make sure that all required cables are in place,
	Card, via the satellite signal. The	and check that all cable connections are tight and dry (for outdoor
005	satellite dish may have moved so	cables).
	that it is no longer picking up the	Check that the Signal Strength bar in the QAM/Signal menu is
	satellite signal. The cable	green and displays the word Locked. If not, contact your MDU
	connections may have loosened or	building manager. If you have not authorized the receiver, call the
	have moisture inside. There may be	Commercial Customer Service Center for help.
	an interruption of the satellite signal.
	The receiver may not be connected	You must connect the receiver to an active telephone connection at
006	to an active telephone line.	all times. If you install two or more receivers, you must connect
	The Smart Card credit limit may	each receiver to an active telephone connection at all times.
	have been suspended.	Review your pay per view purchases to check the Smart Card credit
		limit.
008	Phone signal not working correctly.	If connected with DSL phone line, install a DSL filter between the
		receiver and the telephone wall jack. You can obtain the filter from
		your DSL provider.
	Viewers in specific areas are	Remember that the program providers specify which programs
	prohibited from watching certain	are “blacked out” for which viewers, not DISH Network.
	programs.
011, 012	For example, viewers who live close
	to a particular football stadium may
	be prohibited from watching football
	games that are played in that
	stadium.
013, 014	You may have tried to tune to a	You must buy a channel before you can tune to a program on that
	program on a channel which you	channel. Call the Customer Service Center to buy the channel, or if
	have not bought.	you believe this message was displayed by mistake.
	You may have just plugged in the	Wait a few minutes to see if the message is removed. Make sure that
	receiver, and it is acquiring the	all required cables are in place, and check that all cable connections
015	satellite signal. Or, the receiver may	are tight and dry (for outdoor cables).
	have temporarily lost the signal.	Check that the Signal Strength bar in the QAM/Signal menu is
		green and displays the word Locked. If not, contact your MDU
		building manager.
	The receiver may not be connected	You must connect the receiver to an active telephone connection at
	to an active telephone line.	all times. If you install two or more receivers, you must connect
018	The Smart Card credit limit may	each receiver to an active telephone connection at all times.
	have been exceeded.	Review your pay per view purchases to check the Smart Card credit
		limit.
		Call the Customer Service Center for help checking the credit limit,
		and/or to get authorization to make a purchase.
	The receiver may not yet have been	If you have authorized the receiver, wait a few minutes to see if the
	electronically linked with the Smart	message is removed. Make sure that all required cables are in place,
	Card, via the satellite signal. The	and check that all cable connections are tight and dry (for outdoor
022	satellite dish may have moved so	cables).
	that it is no longer picking up the	Check that the Signal Strength bar in the QAM/Signal menu is
	satellite signal. The cable
		green and displays the word Locked. If not, contact your MDU
	connections may have loosened or
		building manager.
	have moisture inside. There may be
	an interruption of the satellite signal.

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