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| Troubleshooting Tables | ||
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| When you are using the | You may have applied a Favorite | You can change the applied Favorite List while using the Program |
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| Program Guide or | List other than the list named All | Guide, by pressing the remote control Guide button. You can |
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| Browse Banner, some | Chan. | choose another custom Favorite List, the All Chan list, which |
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| channels are missing. | You may have set up the Program | includes all the channels, or the All Sub list, which includes all |
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| Guide so that when the receiver is | subscribed channels. Unlock the receiver for the Program Guide |
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| locked, the Guide hides adult | to display adult channels. |
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| channels. |
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Using Locks |
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| What Is | Possible Reason | What to Do |
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| Happening |
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| You set a lock (for | You may not have locked the | You must lock the receiver to apply any lock that you have set. |
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| example, a lock on | receiver. |
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| programs by ratings), but |
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| the lock does not take |
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| effect. |
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| You forgot the password, | You may not have written down the | Call the Customer Service Center. You must provide the following |
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| so that you are unable to | password, to keep it in a safe place. | information: (1) your name; (2) your address; (3) your telephone |
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| unlock the receiver. |
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| (4) the receiver serial identification number; and (5) your Personal |
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| Identification Number (PIN), if you use one. |
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| The CSC will send an Unlock code, targeting your receiver. |
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Changing Channels |
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| What Is | Possible Reason | What to Do |
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| Happening |
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| You enter a desired | You may have made a mistake | Carefully retry entering the channel number you want. |
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| channel number. The | entering the channel number, or the | Press the remote control Recall button to return to the previous |
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| channel changes, but the | channel number you entered may be | channel number. Select All Chan as the active Favorite List. |
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| new channel is not exactly | invalid. | Unlock the receiver so that it does not skip adult channels. |
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| the channel you entered. | If so, the channel displayed is the | If you want to buy a channel, call the Customer Service Center. |
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| You are scanning up or | closest possible to the channel you |
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| down through the | entered. |
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| channels, and the receiver | If you entered the number for a |
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| is skipping channels that | channel that you have not bought, |
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| you know you have | the receiver will change to the |
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| bought. | channel and allow you to buy the |
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| channel or display a message. |
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| If a Favorite List other than All |
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| Chan is applied, the receiver will |
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| skip channels that are not on the |
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| applied list. |
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| If you have set up the Program |
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| Guide to hide adult channels and |
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| the receiver is locked, the receiver |
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| will skip such channels. |
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Using Favorite Lists |
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| What Is | Possible Reason | What to Do |
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| Happening |
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| You press the remote | If you have not added channels to | You must add channels to a custom Favorite List before you can |
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| Guide button while the | any custom Favorite List, you will | apply it. |
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| Program Guide is | be able to apply only the All Chan |
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| displayed. You find that | list or the All Sub list. |
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| you can apply only the All |
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| Chan list or the All Sub |
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| list. |
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Page 67
