Dish Network 123698, Duo 322 manual Using the Remote Control, Troubleshooting Tables

			Troubleshooting Tables
		The receiver may have temporarily	Wait a few minutes to see if the message is removed. Make sure that
		lost the satellite signal.	all required cables are in place, and check that all cable connections
	026		are tight and dry (for outdoor cables).
			Check that the Signal Strength bar in the QAM/Signal menu is
			green and displays the word Locked. If not, contact your MDU
			building manager.
		The receiver may need to get new	Turn the receiver off. Doing this allows the receiver to “download”
	028	software before you can use it to	new software via the satellite signal. The download may take
		order pay per view programs.	several minutes; do not disturb or unplug the receiver during this
			time. When the download is done, you will be able to use it to order
			pay per view programs.
		You may have interrupted the	It is very important for the receiver to get the latest operating
	061	transmission (a “download”) of the	software, so let the receiver do so. The “download” may take
		latest operating software via the	several minutes. Do not disturb or unplug the receiver during this
		satellite signal.	time.
		The receiver gives you three chances	Wait a few minutes and then try again to enter the password.
	074	to enter the correct password. If you	Note: The “time out” feature is designed to prevent someone from
		fail to do so, the receiver “times out”	trying password after password until he or she happens to guess the
		and will not allow you to try again	right one and so gains unauthorized access to the receiver.
		for several minutes.
		You may not have connected the	Connect the receiver to an active telephone line.
		receiver to an active telephone line.	Make sure that the telephone line to which you connect the receiver
		Or, the telephone line may be	is working properly.
		defective.	Note: To be able to order pay per view programs, you must keep
			the receiver connected to an active telephone line at all times. If
	078, 079, 080		your setup includes more than one receiver, this applies to each
			receiver. The receiver uses the telephone line to make toll-free
			calls, usually in the middle of the night, to send information to the
			Customer Service Center.
		Maybe the receiver is connected to a	Install a DSL filter between the receiver and the telephone
		DSL (Digital Subscriber Line)	wall jack.
		phone line.
		You may have set up the receiver to	If you want to reset the receiver to its factory default settings, select
	093	reset itself back to the “factory	the Yes option. If not, select the No option.
		defaults,” that is, the settings it had
		when it was shipped from the
		factory.
Using the Remote Control
	What Is	Possible Reason	What to Do
	Happening
	You cannot find the	N/A	Use the receiver front panel Control Buttons to control the
	remote control.		receiver until you find the remote. If the remote control is
			permanently lost or too damaged to use, call the Service Center to
			order a replacement.
	When you press a button	The remote control may be missing	If the batteries are missing or dead, insert fresh AAA-size batteries.
	on the remote control, the	batteries, the batteries may be	If the remote has fresh batteries, check whether they are placed
	receiver does not do what	incorrectly placed in the remote, or	according to the label diagram. If not, remove them and place
	you expect.	the batteries may be weak or dead.	correctly.
		The remote address and the receiver	Press the SYS INFO button on the remote to bring up the
		address may not match.	Important System Information screen. Aim the remote at the
			receiver front panel and press the RECORD button to match up the
			code on the remote with the one in the receiver.
	When you press the	Other lights are too bright.	Try other remote control buttons to see if the receiver is responding.
	remote control Power	Remote control not operating	Replace the remote batteries with fresh ones.
	button to turn the receiver
		properly or the batteries are weak or
	ON, the green ON light on
		dead.	Check that the receiver power cord is not damaged, and that the
	the receiver front panel
		The receiver power cord not plugged	plug is inserted correctly into the outlet.
	does not light up.
		into a power outlet, or there may be
		a problem with the power.

Page 65