Troubleshooting Tables

Page 87

USING THE MENUS
USING THE PROGRAM GUIDE OR THE BROWSE BANNER
USING LOCKS
What Is
Happening Possible Reason What to Do
Youwereusingamenu,
andit suddenly closed. Thereceiver has a time-outfeature
thatcloses any menu after several
minutesof no activity. This will
discardany changes you have made,
butotherwise does no harm to the
receiver.
Startover again.
What Is
Happening Possible Reason What to Do
In the Program Guide,
somechannels have a red
background.
Redmeans that you have not bought
the program. You must buy a
channelbefore you can tune the
receiverto it.
Ifyou want to buy a channel, call the CustomerService Center at
1-800-333-DISH(3474).
Youtrytodisplayfuture
programsinthe Program
Guideor Browse
Banner,but find you
cannot.
TheProgram Guid e and Browse
Banner can displayprograms
scheduledfor an extended, but not
unlimited time beyond the present.
Try displaying the Program Guide again later. By that time, it
may show programs f or the time and date you wa nt.
Turnthe receiver off for about ten minutes.
You try to display
programsthat have ended
intheProgramGuide or
Browse Banner,but
findyou cannot.
TheProgram Guid e and Browse
Banner can display onlyprograms
thathave not yet ended. These
featurescannotdi splay a time earlier
than the present.
Contact the program providers for details on past programs.
Whenyou are using the
Program Guide or
Browse Banner,some
channelsare missing.
Youmay have applied a Favorite
Listother than the list named All
Chan.
YoumayhavesetuptheProgram
Guideso that when the receiver is
locked, the Guide hides adult
channels.
Ifyour setup includes a multi-dish
switch,youmayneedtodothe
Check Switch procedure.
Youcan ch ange the applied Favo rite List while usi ng the Program
Guide,bypressingtheremotecontrolGuidebutton. You can
chooseanother custom Favorite List,t he All Chan list, which
includesall of the channels,or the All Sub list, which includesall
subscribedchannels. Unlockthe receiver for the Progr am Guide
to display adult channels.
Dothe Check S witchprocedure (see the installation instructions
for details).
What Is
Happening Possible Reason What to Do
Yousetalock(for
example,alockon
programsby ratings), but
thelock does not take
effect.
Youmay not have locked the
receiver. Youmust lock the receiver to apply anylock that you have set.
Youforgot the password,
sothat you are unable to
unlockthe receiver.
You may not have written down the
password,to keep it in a safe place. Call the CustomerService Center. You must providethe following
information: (1) your name; (2) your address; (3) your telephon e
number;(4) the receiver serial identificationnumber; and (5) your
PersonalIdentification Number(PIN), if you use one.