Dish Network Solo 311 manual Reference, ON-SCREEN Messages

Chapter 4

Reference

ON-SCREEN MESSAGES

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

Message Number	Possible Reason	What to Do
	There may be a problem with the	Check the coaxial cables and their connections to and from the
001	multi-dish switch.	multi-dish switch. Make sure that all required cables are in place,
		and check that all cable connections are tight and dry (for outdoor
		cables).
		If this does not work, call the Customer Service Center for help.
	Heavy rain, snow, or cloud cover	Note the local weather conditions. Remove any snow or other
	may be interfering with transmission	debris which may have collected on the satellite dish.
	of the satellite signal, or there may	Make sure that the satellite dish has a clear line of sight to the
002	be other interference.	satellite. Check whether branches or leaves have grown into the line
		of sight.
		Make sure that the satellite dish is aimed at the satellite. Check the
		strength of the signal using the Point Dish/Signal menu. Consult
		your installer to re-aim the dish, if necessary, to obtain the strongest
		possible signal.
	The wrong type of coaxial cable may	Make sure the system uses RG6 coaxial cable; if not, call your
	be used in the system, or the cable	dealer or installer.
	run length may be too long. Or, there	Check the dish-to-receiver cable run length; if it is over 100 feet,
003, 004	may be a problem with the multi-	call your dealer or installer.
	dish switch.	Check the coaxial cables and their connections to and from the
		multi-dish switch. Make sure that all required cables are in place,
		and check that all cable connections are tight and dry (for outdoor
		cables).
		If this does not work, do the Check Switch test.
	The receiver may not yet have been	If you have authorized the receiver, wait a few minutes to see if the
	authorized. The satellite dish may	message is removed. Make sure that all required cables are in place,
	have moved so that it is no longer	and check that all cable connections are tight and dry (for outdoor
	picking up the satellite signal. The	cables).
005	cable connections may have	Make sure that the satellite dish has a clear line of sight to the
	loosened or have moisture inside.	satellite. Check whether branches or leaves have grown into the line
	There may be an interruption of the	of sight.
	satellite signal.	Check that the Signal Strength bar in the Point Dish/Signal
		menu is green and displays the word Locked. If not, contact your
		installer to re-aim the satellite dish. If you have not authorized the
		receiver, call the Customer Service Center for help.
	The receiver may not be connected	You must connect the receiver to an active telephone connection at
006	to an active telephone line.	all times. If you install two or more receivers, you must connect
	The credit limit may have been	each receiver to an active telephone connection at all times.
		Review your pay per view purchases to check the credit limit.
	suspended.
008	Maybe the receiver is connected to a	Install a DSL filter between the receiver and the telephone wall
	DSL (Digital Subscriber Line)	jack. You can obtain the filter from your DSL provider.
	phone line.
	Viewers in specific areas are	Remember that the program providers specify which programs
	prohibited from watching certain	are “blacked out” for which viewers, not DISH Network™.
	programs.
011, 012	For example, viewers who live close
	to a particular football stadium may
	be prohibited from watching football
	games that are played in that
	stadium.
013, 014	You may have tried to tune to a	You must buy a channel before you can tune to a program on that
	program on a channel which you	channel. Call the Customer Service Center to buy the channel, or if
	have not bought.	you believe this message was displayed by mistake.

Page 56