Troubleshooting Tables

Page 89

BUYING A PAY PER VIEW PROGRAMUSING THE TELEPHONEFOR VOICE/DATA/FAX
What Is
Happening Possible Reason What to Do
Someoneorders a pay per
viewprogram without
yourpermission.
Youmay have been away from the
receiver,and someone else used it. Lock thepurchase of pay per view programs. Remembert hatyou
areresponsible for all pay per view purchases,whether or not you
authorizesuch purchases.If you lock pay perview purchases, then
anyonewho wants to order a pay per view programmust enter the
password.
Youfind that you are not
ableto order a pay per
viewprogram.
Thereceiver may not be connected
toan active telephone line.
The credit limit may have been
exceeded.
Youmust connect the receiverto an active telephone connectionat
alltimes. If you install two or more receivers, you must connect
eachreceiver to an active telephone connectionat all times.
Reviewyour pay per view purchases to checkthe credit limit.
Youfind that you are not
ableto cancel a pay per
viewprogram.
Youordered a pay per view
program,and then decided not to
watchit .
Youcannot cancel an order fora pay per view program, whether it
wasjust ordered or ordered earlier.
Yoursetup includes more
thanone receiver. You
ordera pay per view
program,but it does not
appearvia all of the
receivers.
Youordered a pay per view
program,and want it to be available
via all the receivers in your setup.
Ifyou want to watch a pay per view program on TVs connected to
upto six receivers, you must order the program for each receiver
butyou only pay for the program once.

What Is Happening Possible Reason What to Do

Whileyouaremakinga
telephonecall, you hear
“clicks.”
Thereceiver may havetried to call the
CustomerService Center to send pay
per view purcha se information . When
thereceiver found that the telephone
wasbusy, it automatically
disconnected.
Youdo not have to do anything. You can always use your telephone
line,because the receiver automaticallyhangs up if it findsthe line is
busy.
Thereceiver cannot connect
toDIS H Network. Maybethe receiveris connected to a
DSL(Digital Subscriber Line) phone
line.
Install a DSL filter between the receiver and the telephonewall jack.
Youpickup thetelephoneto
makea call, but you do not
heara dial tone.
Therec eiver was calling the Custom er
ServiceCenter to send pay per view
information.When the receiver found
that the telephone was busy, it
automatically disconnected.
Hangup, and then pick up the telephone againto get a dial tone.
Yourcomputer or facsimile
(FAX)machine tries to send
aFAXormodem
transmission, but fails.
Therec eiver was calling the Custom er
ServiceCenter to send pay per view
information.When the receiver found
that the telephone was busy, it
automaticallydisconnected.The FAX
ormodem found that there was no dial
tone,and cancelled the transmission.
Resendthe FAX or modem transmission.
Your computer or FAX
machinewas receiving a
FAX or modem
transmission,but an error
occurred.
Thereceiver may havetried to call the
CustomerService Center to send pay
perview purchase informationduring
the FAX or mode call. When the
receiverfound that the telephone was
busy,it automatically disconnected.
Thisgenerated “clicks”that caused an
errorin the FAX or modem
transmission.
Havethe sender resend the FAX or modem transmission.