Dish Network Solo 311 manual Buying a PAY PER View Program, Using the Telephone for VOICE/DATA/FAX

			Troubleshooting Tables
BUYING A PAY PER VIEW PROGRAM
	What Is	Possible Reason	What to Do
	Happening
	Someone orders a pay per	You may have been away from the	Lock the purchase of pay per view programs. Remember that you
	view program without	receiver, and someone else used it.	are responsible for all pay per view purchases, whether or not you
	your permission.		authorize such purchases. If you lock pay per view purchases, then
			anyone who wants to order a pay per view program must enter the
			password.
	You find that you are not	The receiver may not be connected	You must connect the receiver to an active telephone connection at
	able to order a pay per	to an active telephone line.	all times. If you install two or more receivers, you must connect
	view program.	The credit limit may have been	each receiver to an active telephone connection at all times.
		exceeded.	Review your pay per view purchases to check the credit limit.
	You find that you are not	You ordered a pay per view	You cannot cancel an order for a pay per view program, whether it
	able to cancel a pay per	program, and then decided not to	was just ordered or ordered earlier.
	view program.	watch it.
	Your setup includes more	You ordered a pay per view	If you want to watch a pay per view program on TVs connected to
	than one receiver. You	program, and want it to be available	up to six receivers, you must order the program for each receiver
	order a pay per view	via all the receivers in your setup.	but you only pay for the program once.
	program, but it does not
	appear via all of the
	receivers.
USING THE TELEPHONE FOR VOICE/DATA/FAX
	What Is Happening	Possible Reason	What to Do
	While you are making a	The receiver may have tried to call the	You do not have to do anything. You can always use your telephone
	telephone call, you hear	Customer Service Center to send pay	line, because the receiver automatically hangs up if it finds the line is
	“clicks.”	per view purchase information. When	busy.
		the receiver found that the telephone
		was busy, it automatically
		disconnected.
	The receiver cannot connect	Maybe the receiver is connected to a	Install a DSL filter between the receiver and the telephone wall jack.
	to DISH Network.	DSL (Digital Subscriber Line) phone
		line.
	You pick up the telephone to	The receiver was calling the Customer	Hang up, and then pick up the telephone again to get a dial tone.
	make a call, but you do not	Service Center to send pay per view
	hear a dial tone.	information. When the receiver found
		that the telephone was busy, it
		automatically disconnected.
	Your computer or facsimile	The receiver was calling the Customer	Resend the FAX or modem transmission.
	(FAX) machine tries to send	Service Center to send pay per view
	a FAX or modem	information. When the receiver found
	transmission, but fails.	that the telephone was busy, it
		automatically disconnected. The FAX
		or modem found that there was no dial
		tone, and cancelled the transmission.
	Your computer or FAX	The receiver may have tried to call the	Have the sender resend the FAX or modem transmission.
	machine was receiving a	Customer Service Center to send pay
	FAX or modem	per view purchase information during
	transmission, but an error	the FAX or mode call. When the
	occurred.	receiver found that the telephone was
		busy, it automatically disconnected.
		This generated “clicks” that caused an
		error in the FAX or modem
		transmission.

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