Troubleshooting Tables
Page 85
USING THE REMOTE CONTROLWhenyou run Check Switch, you see
"Twin" identified as the Device /LNB but
youonly have signalconfirmed from one
satellite.
• The DishPro Twin LNBF is
connectedbut the dish may not be
pointedto receive signal from both
110 and 119 satellites.
• If the check switchsummary screen
shows"119W"onDishInput2,you
needto point you dish9 degrees to the
eastand repeak your dish. Rerun
checkswitch.
Ifthe check switch summary screen
shows"110W"onDishInput1,you
needto point you dish9 degrees to the
westand repeak your dish. Rerun
checkswitch.
Make sure the skew setting is correct
for a Dish 500 installation at your zip
code.Rerun check switch.
Whenyou run Check Switch, you see
"Twin"identified as a Device or LNB,
butonly odd transponders are detected.
• Cables may notbe rated for 2150
MHz. • Make sure cable is rated for 2150
MHzand all accessory devices are
compatible.Rerun check switch.
Gettingreceiver messages that signal is
lostor being acquired • Check the weather conditions t o see if
heavyrain or snow could be
temporarily block the signal.
• Checkfor any obstructions in way of
the dish like new growth on trees
• Wait for weatherto clear up and
restore signal.
• Clearobstructions from the signal
path.
* Compatibleaccessory devices must pass 2150MHz signals, 22 KHz signals both directions(per DiSEqC 2.0
specifications),and pass DC power.
What Is
Happening Possible Reason What to Do
Youcannot find the
remote control. N/A Use the receiverfront panel Control B uttons tocontrol the
receiver until you find the remote. I fth e remote control is
permanentlylost or too damaged to use,call the Service Center to
ordera replacement.
Whenyou press a button
onthe remote control, the
receiverdoes not do what
youexpect.
Theremotecontrolmaybemissing
batteries, the batteries may be
incorrectlyplaced in the remote, or
thebatteries may be weak or dead.
Ifthe batteries are missing or dead, insert fresh AAA-si zeba tteries.
Ifthe remote has fresh batteries, check whetherthey are placed
accordingto the label diagram. If not,remove them and place
correctly.
Whenyou press the
remote control Power
buttonto turn the receiver
ON,the receiver front
panelPower li ght does
notlight up.
Other lights are too bright.
Remote control not op erating
properly or the batteries are weak or
dead.
Thereceiver powercord not plugged
intoa power outlet, or there may be
aproblem withthepower.
Tryothe rr emote control buttons to see if the receiv er is responding.
Replace the remote batteries with fresh ones.
Check that the recei ver power cord is not d amaged, and that the
plug is inserted correctly into the outl et.
Youuse a pyramidtype IR
extender(not a “mouse
tail”),andit doesnot seem
towork.
TheIR sensor on the extender that
receivesthe remote control signals
may not be facing the re mote
control.
TheIR cable on the extender that
sendsthe signal to the receiver may
notbe right in front of the IR sensor
onthe receiver front panel.
Makesure that theextender that receives thesignal from the remote
controlis facing the rightway, so that the IR sensorcan receive the
remote control signals.
Makesure that the IR cable on the extenderthat sends the signal to
thereceiver is right in front of the IR sensoron the receiver front
panel,so that the receiver IR sensor can receivethe signals.
Ifdoing the above does notsolve the problem, contactthe
manufacturerof the extenders for assistance.