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Dell E23S Series owner manual 116, Troubleshooting Your System

Models: E23S Series

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Processors	83
Removing A Heat Sink Blank	83
Installing A Heat Sink Blank	84
Removing A Processor	85
Installing A Processor	88
Power Supplies	89
Hot Spare Feature	90
Removing An AC Power Supply	90
Installing An AC Power Supply	91
Wiring Instructions For A DC Power Supply	92
Assembling And Connecting The Safety Ground Wire	92
Assembling The DC Input Power Wires	93
Removing A DC Power Supply	94
Installing A DC Power Supply	95
Removing The Power Supply Blank	96
Installing The Power Supply Blank	96
Power Distribution Board	96
Removing The Power Supply Bay	97
Installing The Power Supply Bay	98
Removing The Power Distribution Board	98
Installing The Power Distribution Board	99
System Battery	99
Replacing The System Battery	99
Hard-Drive Backplane	100
Removing The Hard-Drive Backplane	101
Installing The Hard-Drive Backplane	110
SAS Expander Daughter Card	110
Removing The SAS Expander Daughter Card	110
Installing The SAS Expander Daughter Card	111
Control Panel Board	111
Removing The Control Panel Board	111
Installing The Control Panel Board	112
System Board	113
Removing The System Board	113
Installing The System Board	114
4 Troubleshooting Your System	116
Safety First—For You And Your System	116
Troubleshooting System Startup Failure	116
Troubleshooting External Connections	116
Troubleshooting The Video Subsystem	116
Troubleshooting A USB Device	116

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Dell E23S Series owner manual 116, Troubleshooting Your System

Contents

Regulatory Model E23S Series Regulatory Type E23S001 Page Contents Installing System Components Memory Optimized Independent Channel Mode Installing a Hard Drive Into a Hard-Drive Carrier Troubleshooting Your System 116 Technical Specifications Using System DiagnosticsJumpers And Connectors System Messages Documentation feedback 157 Front-Panel Features And Indicators Indicator, Button, or Icon Description Connector LCD Panel Features Indicator, Button, or IconInch hard drives Button Description Setup MenuHome Screen Option Description IDRAC Hard-Drive Indicator Patterns View Menu Off PCIe SSD LED IndicatorsDrive-Status Condition Indicator Pattern RAID Only Seconds Back-Panel Features And Indicators Prepare for Removal NIC Indicator Codes Available1100 W Power Indicator Codes Green Link indicator is Related Documentation Quick Resource Locator F10 Choosing The System Boot ModeKeystroke Description F11 Entering System Setup Responding To Error MessagesUsing The System Setup Navigation Keys System Bios Screen System Setup OptionsSystem Setup Main Screen System Information Screen Memory Settings Screen Processor Settings Screen Sata Settings Screen Boot Settings Screen Integrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen System And Setup Password Features Miscellaneous SettingsAssigning a System And/Or Setup Password Page Entering The Uefi Boot Manager Using Your System Password To Secure Your SystemOperating With a Setup Password Enabled Using The Boot Manager Navigation Keys Boot Manager Screen Changing The Thermal Settings IDRAC Settings UtilityEntering The iDRAC Settings Utility Boot From File Recommended Tools Front Bezel OptionalRemoving The Front Bezel Installing The Front Bezel Opening And Closing The System Opening The System Closing The System Inside The System NDC Chassis Intrusion Switch Removing And Installing The Chassis Intrusion Switch Cable Cable Management Tray Removing The Cable Management Tray Installing The Cable Management Tray System MemoryPage Processor Channel 0 slots A1, A5, and A9 Channel DIMMs Dimm Size Operating Frequency in MT/sType Channel DPC DDR3 1.5 DDR3 1.35 Advanced ECC Lockstep General Memory Module Installation GuidelinesMode-Specific Guidelines 1600 1333 Quad rank physical Sample Memory Configurations Memory Optimized Independent Channel ModeFault Resilient Memory Memory Sparing Memory Mode System Dimm Size Number Capacity DIMMs LockstepOptimized Population Independent Channel Mirroring Partial Removing and Installing the Memory Riser Blank Removing a Memory-Riser Blank Installing a Memory-Riser Blank Removing a Memory Riser Installing a Memory Riser Removing and Installing the Memory Riser Removing Memory Modules From The Memory Riser Memory riser release tabs Installing Memory Modules Ejecting The Memory Module Installing The Memory Module Memory Riser And Fan Cage Removing The Memory Riser And Fan Cage Installing The Memory Riser And Fan Cage Removing and Installing the Memory Riser and Fan Cage Installing a 2.5 Inch Hard-Drive Blank Hard DrivesRemoving a 2.5 Inch Hard-Drive Blank Installing a Hot-Swap Hard Drive Removing a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Optical Drive OptionalRemoving The Optical Drive Installing The Optical Drive Cooling Fans Removing and Installing a Cooling Fan Removing a Cooling Fan Installing a Cooling Fan Removing The Fan Tray Installing The Fan tray Internal USB Memory Key Optional Expansion Cards And Expansion-Card Risers Replacing The Internal USB Key Expansion Card Installation Guidelines Removing The Left Expansion Card Riser Blank Installing The Left Expansion Card Riser Blank Removing The Right Expansion Card Riser Blank Removing An Expansion Card From Expansion-Card Risers 2 Expansion-card riser 2 cage Expansion-card connector on the riser Expansion-card full-length Expansion-card riser cage NDC Riser I/O Riser Removing The NDC Riser I/O Riser Installing The NDC Riser I/O Riser Removing and Installing the NDC Riser Network Daughter Card Removing The Network Daughter Card Installing The Network Daughter Card SD vFlash Card Internal Dual SD Module Replacing An SD vFlash CardRemoving The Internal Dual SD Module Installing The Internal Dual SD Module Internal SD Card Removing and Installing an Internal SD Card Removing An Internal SD Card Installing An Internal SD Card Integrated Storage Controller CardRemoving The Integrated Storage Controller Card Installing The Integrated Storage Controller Card RAID Battery Removing a RAID Battery Installing The RAID Battery ProcessorsRemoving a Heat Sink Blank Installing a Heat Sink Blank Removing and Installing the Heat Sink Blank Removing a Processor Heat sink Processor socket-release lever Close-lock symbol Installing a Processor Removing and Installing a Processor Power Supplies Hot Spare Feature Removing An AC Power Supply Installing An AC Power Supply Removing and Installing an AC Power Supply Wiring Instructions For a DC Power Supply Assembling And Connecting The Safety Ground Wire Assembling The DC Input Power Wires Assembling and Connecting the Safety Ground Wire Removing a DC Power Supply Assembling the DC Input Power Wires Installing a DC Power Supply Removing and Installing a DC Power Supply Power Distribution Board Removing The Power Supply BlankInstalling The Power Supply Blank Removing The Power Supply Bay Removing and Installing the Power Supply Bay Installing The Power Supply Bay Removing The Power Distribution Board System Battery Installing The Power Distribution BoardReplacing The System Battery Replacing the System Battery Hard-Drive Backplane Removing The Hard-Drive Backplane Release tab Inch x4 SAS/SATA Backplane-Back view Jumper connector Release tab Backplane jumper connector Card Cabling-2.5 Inch x24 SAS/SATA Backplane with Perc Page Page Installing The Hard-Drive Backplane SAS Expander Daughter CardRemoving The SAS Expander Daughter Card Installing The SAS Expander Daughter Card Control Panel BoardRemoving The Control Panel Board Installing The Control Panel Board Removing and Installing the Control Panel Board System Board Removing The System Board Installing The System Board Removing and Installing the System BoardPage Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System Memory Troubleshooting An Internal USB Key Troubleshooting An SD Card Troubleshooting An Optical Drive Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting ProcessorsPage Running The Embedded System Diagnostics Dell Embedded System DiagnosticsWhen To Use The Embedded System Diagnostics System Diagnostic Controls Least one event description is recorded System Board Jumper Settings Jumper Setting Description System Board Connectors Connector Description Jbppwrb JSASA1 Disabling a Forgotten Password Expansion slots using riser card Expansion Bus Memory Drives Connectors Back Front Internal ConnectorsExpanded Operating Temperature Video Maximum Vibration Temperature Continuous OperationRelative Humidity Maximum Shock Gaseous Contamination Viewing LCD Messages System Error MessagesLCD Messages Removing LCD Messages Details Error CodeAMP0302 Message Action BAT0017 Message ASR0003 MessageBAT0002 Message CPU0000 Message CPU0204 Message CPU0010 MessageCPU0023 Message CPU0700 Message CPU0702 Message CPU0703 MessageCPU0704 Message FAN0000 Message If the issue persists, see Getting HelpAction Reinstall or reconnect the hardware HWC2003 Message Details Fan operating speed is out of range Action MEM0007 Message MEM0000 MessageMEM0001 Message MEM0701 Message PCI1302 Message MEM1208 MessageMEM8000 Message PCI1304 Message PCI1348 Message PCI1320 MessagePCI1342 Message PCI1360 Message PSU0001 Message PST0128 MessagePST0129 Message PSU0002 Message PSU0031 Message PSU0006 MessagePSU0016 Message PSU0032 Message PSU0036 Message PSU0034 MessagePSU0035 Message PSU0037 Message Configuration and power consumption PSU1201 Message Power supply redundancy is lost DetailsSystem power inventory change System power consumption RFM2001 Message RFM1014 MessageRFM1201 Message RFM2002 Message Power. If problem persists call support SEL0006 Message All event logging is disabled DetailsAppear if the user disabled event logging Security may be compromised Failures Issues persists, contact supportFailed TMP0121 Message Diagnostic Messages Alert Messages Locating your system service tag Contacting Dell Documentation feedback