Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
Warning
Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected.
Warning
Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 34.
Try these steps first
If you have problems with your computer, try these things first:
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
• Check all cable connections, including power.
• If an error message appears on the screen, write down the exact message. The message may help Customer Care in diagnosing and fixing the problem.
• If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.
• If an error occurs in a program, see the program’s printed documentation or the online help.
Help
For more information about troubleshooting, click Start, then click Help and Support. Type troubleshooting in the Search Help box, then press ENTER.
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