Chapter 6: Troubleshooting

Screen resolution—Many TVs cannot display the high resolution that your computer’s video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer’s screen resolution to 800 × 600 or 640 × 480. For more information about changing the screen resolution, see your online User Guide.

Age of the TV—Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions.

Type of TV

CRT TVs may have a slight flicker.

Plasma TVs may experience image burn-in after extended use.

LCD TVs use the same technology as your computer’s flat panel display.

You want to change monitor settings to get better TV or DVD image quality

Adjust the display device brightness, contrast, hue, and saturation. For more information, see the display’s user guide.

You need to burn programs that were recorded with your computer to a DVD using Media Center

Media Center saves recorded programs in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software and with Media Center itself. For more information, see the Media Center online help.

You want to play recorded programs on other computers

A DVR-MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update.

You get a “Download Error” message when Media Center tries to update the Program Guide

You must be connected to the Internet to update the Program Guide. Make sure that your computer is connected to the Internet. For information about manually updating the Program Guide, see the Media Center online help.

88