Chapter 6: Troubleshooting

Internet and networking

Internet

If you do not find a solution to your problem in this section, the issue may be networking related. See “Networking” on page 78 for more information.

You cannot connect to the Internet

•If you are using a cable or DSL modem, make sure that the modem cable is securely plugged into the Ethernet network jack. See more troubleshooting at “Modem (cable or DSL)” on page 75.

- OR -

If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See more troubleshooting at “Modem (dial-up)” on page 76.

•Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support.

•Your ISP may be having connection problems. Contact your ISP technical support to determine whether the Internet outage is widespread (a problem they are trying to solve).

Help

For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type troubleshooting connections in the Search Help box, then press

ENTER.

You see an “Unable to locate host” message and are unable to browse the Internet

•You may have typed the URL (Web address) incorrectly. Check the URL, then enter it again, or try a different URL.

•Your Web browser may be experiencing problems. Close your Web browser, then restart it. If that does not allow you to connect, restart your computer.

•The problem may be with your network, not the Internet itself. Check your network cables and network devices (such as switches, routers, and hubs).

•Your ISP may be having connection problems. Contact your ISP technical support to determine whether the Internet outage is widespread (a problem they are trying to solve).

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