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People are sending you e-mails, but you have not received them

•Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail.

•Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

E-mails you send are returned as undeliverable

•Check the spelling of the e-mail address you are sending e-mail to. A valid e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that “hosts” that user. E-mail addresses never contain spaces and are not case-sensitive.

•If possible, contact the intended recipient by using another method, then ask them to verify their e-mail address.

Modem (cable or DSL)

My computer cannot connect to the Internet.

•Make sure that your modem is connected to the network jack.

•See the documentation that came with your modem for additional troubleshooting information.

•Contact your modem manufacturer for technical support.

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