Chapter 6: Troubleshooting

•The regional code of the movie disc may not match your drive’s regional code. Play only discs with a regional code for your region. The DVD regional code for the United States and Canada is 1, and the regional code for Mexico is 4. The Blu-ray regional code for North and South America is A, although many (if not most) Blu-ray movies are region-free.

•Update the device driver. For instructions, see “Checking for device problems” on page 89.

•Your computer may be experiencing some temporary memory problems. Restart your computer.

Memory card reader

Drive letters for the memory card slots do not appear in the Computer window

•The memory card reader may have been temporarily uninstalled using the Remove Hardware icon in the system tray. Restart your computer, and it will recognize the card reader again.

Mouse

The mouse does not work

•Make sure that the mouse cable is plugged in correctly.

•Restart your computer.

•Try a mouse you know is working to make sure that the mouse port works.

The mouse works erratically

•Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris.

•You may be using the mouse on a transparent, reflective, metallic, or glossy surface. Your mouse uses optical sensors that do not work correctly on these surfaces. Use a mouse pad or a surface with a non-glossy texture, such as fabric.

•The mouse pad may have a printed or fabric pattern on it that interferes with your mouse. Use a different mouse pad.

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