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You cannot connect to the Internet
•The ISP may be having technical difficulties. Contact your ISP for technical support.
•Review the troubleshooting information under “Internet and networking” on page 74.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.
The modem is not recognized by your computer
•Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.
•Restart your computer.
•Run Windows modem diagnostics.
To run modem diagnostics:
1Click 
(Start), type modem, then press ENTER.
2Click the Modems tab, then click Properties.
3Click the Diagnostics tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Help
For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search Help box, then press ENTER.
The modem is noisy when it dials and connects
To turn down the modem volume:
1Click 
(Start), type modem, then press ENTER.
2Click the Modems tab, then click Properties.
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