Chapter 6: Troubleshooting
A file was accidentally deleted
•If a file was deleted while holding down the SHIFT key, or if the Recycle Bin has been emptied since the file was deleted, the file cannot be restored.
To restore deleted files:
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Help
For more information about restoring deleted files, click Start, then click Help and Support. Type System Restore in the Search Help box, then press ENTER.
You get a “Data error” message
•This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” on page 85.
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message
•If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. See “Recovering your system” on page 90.
You get an “Operating system not found” error message
•Your computer is unable to detect the hard drive. Check cable connections. For instructions on opening your computer case, see “Opening the case” on page 35.
•A USB flash drive or a USB portable music player is connected to one of your computer’s USB ports. Unplug the USB device, then restart your computer.
•Your hard drive has no operating system installed on it, or the operating system files cannot be recognized because they have become corrupted or erased. See “Recovering your system” on page 90.
You need to restore your computer to a working condition
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