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Checking for device problems

Faulty devices or corrupt device drivers can cause a variety of problems on your computer. Checking the condition of system devices and the status of their drivers can help pinpoint the problem.

To check for device problems:

1Click (Start), type device manager, then press ENTER. Device Manager opens.

2Examine the list of computer device types. A device type with problems have a yellow triangle or red octogon indicating a problem or a failed condition.

3Click the + symbol to the left of the device type to expand the list of devices. The faulty device is marked with a yellow (problems) or red (failed) icon.

4To update the device driver (a common solution to many device problems), right-click the device, click Update Driver Software, then click Search automatically for updated driver software and follow the on-screen prompts.

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To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also be useful information to have available if you call Customer Care.

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