Instruction Manual
OCX 8800
Appendix C Return of Materials
RETURNING MATERIAL
If factory repair of defective equipment is required, proceed as follows:
1.Secure a return authorization number from an Emerson Process Management sales office or representative before returning the equipment. Equipment must be returned with complete identification in accordance with Emerson Process Management instructions or it will not be accepted.
In no event will Emerson Process Management be responsible for equipment returned without proper authorization and identification.
2.Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to ensure that no additional damage will occur during shipping.
3.In a cover letter, describe completely:
a.The symptoms from which it was determined that the equipment is faulty.
b.The environment in which the equipment has been operating (housing, weather, vibration, dust, etc.).
c.Site from which equipment was removed.
d.Whether warranty or nonwarranty service is requested.
e.Complete shipping instructions for return of equipment.
f.Reference the return authorization number.
4.Enclose a cover letter and purchase order and ship the defective equipment according to instructions provided in Emerson Process Management Return Authorization, prepaid, to:
Emerson Process Management RMR Department
Daniel Headquarters 11100 Britmore Park Drive Houston, TX 77041
If warranty service is requested, the defective unit will be carefully inspected and tested at the factory. If failure was due to conditions listed in the standard Rosemount Analytical warranty, the defective unit will be repaired or replaced at Emerson Process Management's option, and an operating unit will be returned to the customer in accordance with shipping instructions furnished in the cover letter.
For equipment no longer under warranty, the equipment will be repaired at the factory and returned as directed by the purchase order and shipping instructions.
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