6-2Resolving Problems

Using the Control Panel to Check the Printer

The control panel includes various lights and a display to indicate the status of the printer:

display

When your ink or paper runs out or a problem occurs, a message appears on the display. The lights on the control panel come on or flash. The following table lists the messages alphabetically and includes an explanation and instructions for correcting the problem.

Error messages

Message

Light

Explanation

Response

 

 

 

 

INK LOW

Ink Out light(s)

Ink cartridge(s) are

Replace ink cartridge(s) indicated by Ink Out

 

flashing

nearly empty (printing

light(s). See page 5-10for instructions.

 

 

continues).

 

 

 

 

 

INK OUT

Ink Out light(s)

Ink cartridge(s) are

Replace the ink cartridge(s) indicated by Ink

 

on

empty (printing stops).

Out light(s). See page 5-10for instructions.

 

 

 

 

NO INK

Ink Out light(s)

Ink cartridge(s) not

Install ink cartridges as indicated by the lights.

CARTRIDGE

on

installed.

Make sure you install the correct Photographic

 

 

 

Dye, Archival ink, or UltraChrome ink

 

 

 

cartridges. See page 5-10for instructions.

WRONG

Ink Out light(s)

You tried to install the

CARTRIDGE

on

wrong ink cartridge.

INVALID

 

 

CARTRIDGE

 

 

If you are installing ink cartridges for the first time, you must install the cartridges that came with your printer.

If you are replacing ink cartridges, check the package and product code. You must use the ink cartridges designed for your printer. Other cartridges will not work.