6-6Resolving Problems

Print quality problems (continued)

Problem

Solution

 

 

Your print has gaps or

• Check the expiration date printed on each of the ink cartridges. If the cartridge is

appears faint.

too old, replace it as described on page 5-10.

 

• Make sure the Media Type setting in the printer software is correct for the media

 

you’re printing on.

 

• Run a nozzle check and cleaning cycle (see page 5-4).

 

• Check the Ink Out lights and replace ink cartridges if your ink supply is low, as

 

described on page 5-10.

 

• The platen gap setting is too wide. Use the control panel to change the setting from

 

WIDE to AUTO. See page 2-25for instructions.

 

• The paper configuration setting is too thick (for non-EPSON media). Try re-profiling

 

your paper’s thickness (page 2-29).

 

 

Your print appears

• Make sure the Media Type setting in the printer software is correct for the media

blurry or smeared.

you’re printing on.

 

• You’re using the wrong paper configuration setting (for non-EPSON media). Use

 

the control panel to register and select your paper thickness and dry time. See

 

page 2-28for instructions.

 

• Your paper doesn’t meet the required specifications or contains too much

 

moisture. Load new paper.

 

• If you’re using cut sheet media, make sure the printable side is face up.

 

• Ink has leaked into the paper path. Wipe the paper path area of the printer with a

 

soft, clean cloth. See page 5-23for cleaning instructions.

 

• Deselect the High Speed setting (for bi-directional printing) in your printer

 

software’s Advanced dialog box.

 

• The platen gap setting is too narrow. Use the control panel to change the setting

 

from NARROW to AUTO. See page 2-25for instructions.

 

• The paper configuration setting is too thin (for non-EPSON media). Try re-profiling

 

your paper’s thickness (page 2-29).

 

• Run a nozzle check and cleaning cycle (see page 5-4).