Resolving Problems 6-7

Solving Operational Problems

If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following:

Caution

To avoid damaging the printer, never plug it into an outlet with the wrong voltage.

Operational problems

•The printer is turned on and the Operate light is on.

•Paper is loaded in the printer

•The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer.

•The interface cable is securely connected to the printer and your computer.

•The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact EPSON for assistance (see page 3).

If none of these suggestions help, try the solutions below:

Problem

Solution

 

 

The printer stops

• If the Pause light is flashing, the printer is performing a maintenance procedure,

printing

waiting for data from the computer, or waiting for ink to dry. Check the display

unexpectedly.

message and lights on the control panel. Wait until the Pause light stops flashing.

 

• Check the display message and lights on the control panel to see if an error has

 

occurred. Follow the instructions for the messages beginning on page 6-2.

 

 

The printer sounds as

• Follow the instructions beginning on page 5-4to clean the print head.

if it’s printing, but

 

nothing prints.

 

 

 

Nothing prints.

• Turn off the printer and computer, then unplug the printer from the AC outlet. Make

 

sure the interface cable is securely attached, then plug the printer back into the AC

 

outlet. Turn the printer and computer back on.

 

• Make sure the interface cable meets the required specifications. See page 4 or 5.

 

• Make sure the interface cable is directly connected to the computer without passing

 

through a printer switching device, Zip™ drive, or extension cable.

 

• If you are using Windows NT 4.0, try uninstalling the EPSON Printer Port. Click

 

Start, point to Programs and EPSON Printers, then click EPSON Printer Port

 

Uninstall. Follow the messages on the screen.

 

 

The printer performs

• This is normal and occurs more often when the printer is new (while using the first

long cleaning cycles.

ink cartridges) to condition the print head for reliable operation over the life of the

 

printer.