6-10Resolving Problems

Miscellaneous printing problems (continued)

Problem

Solution

 

 

Roll paper cannot be cut.

• The paper cutter blade may be dull. Follow the instructions on page 5-20to

 

replace the blade.

 

• The paper may be too thick to cut with the built-in cutter. Cut the paper by hand

 

with scissors or the optional utility cutter.

 

• The paper may not be ejecting properly. Make sure the Roll Auto Cut light on

 

the control panel is on. Press the Paper Source button if necessary, and then

 

press the Cut/Eject button.

 

 

Printing is too slow.

• Choose a lower resolution in your printer software for faster printing.

 

• Clear space on your hard drive or run a defragmentation utility.

 

• Don’t run too many applications at the same time.

 

• Turn off virtual memory.

 

• Add RAM to your system.

 

• If you have a Macintosh, turn off background printing. If you want to continue

 

using background printing, select EPSON Monitor3 and increase its memory

 

requirements.

 

• If you’re running Windows and your computer supports ECP or Enhanced

 

mode and/or DMA transfers, turn them on to speed up printing. See your

 

computer documentation and page 1-34for more information.

 

 

Note

When both 2-inch and 3-inch spindles are loaded, place the 3-inch spindle in the upper position and 2-inch spindle in the lower position. This keeps the paper being fed from the upper roll from rubbing against the lower roll.

Be sure to wrap one of the roll paper belts around the roll you’re not using. See page 2-18.

Solving Paper Problems

If paper feed or paper jam problems occur frequently, try one or more of the following solutions:

•When you’re loading roll paper, make sure you line up the edge with the vertical row of holes at the printer’s paper exit. Always turn the roll back to remove the slack. See page 2-12for more information.

•If you’re not using a roll of paper that’s installed in the printer, secure it with the roll paper belt. See page 2-18for more information.

•Do not attempt to keep in the printer more than one 3-inch core paper roll at a time.

•For cut sheet paper, let the printer automatically load your paper so that it feeds correctly. Follow the instructions on page 2-19.