Resolving Problems 6-9

Miscellaneous printing problems (continued)

 

 

Problem

Solution

 

 

Your print has incorrect

• Check the page size or paper size settings in your application. Make sure they

margins.

are within the printer’s printable area.

 

• Make sure the Paper Size setting in your printer software is correct for the

 

paper you’re using.

 

• Paper is loaded incorrectly. Follow the instructions in chapter 2 to reload the

 

paper.

 

• The ROLL MARG (roll paper margin) setting on the control panel is incorrect. If

 

you’re using roll paper, check the setting as described on page 2-26.

 

 

Your image is inverted.

• Turn off the Flip Horizontal setting in your printer software. See page 3-7

 

(Macintosh) or 4-8(Windows) for instructions.

 

 

Blank paper is printed.

• Make sure your software is installed correctly and the printer is selected.

 

• Make sure the Paper Size setting in your printer software is correct for the

 

paper you’re using.

 

• Make sure the Paper Source setting in your printer software is correct.

 

 

A ruled line on your print

• Align the print head as described on page 5-7.

appears to shift.

 

 

 

The bottom edge of your

• The paper is curled toward the printable side. Flatten the paper or curl it toward

print is smeared.

the other side.

 

• Make sure the Media Type setting in your printer software is correct for the

 

media you’re printing on.

 

• You’re using the wrong paper configuration setting (for non-EPSON media).

 

Use the control panel to register and select your paper thickness. See

 

page 2-29for instructions.

 

• The platen gap setting is incorrect. Use the control panel to change the setting

 

from AUTO to WIDE. See page 2-25for instructions.

 

 

Color images print in black

• Make sure your software is installed correctly and the printer is selected.

only.

• Make sure color printing is selected in your printer software.

 

 

 

The printer continues to

• Press the Pause button on the printer to clear any print job data in the printer’s

feed paper after you have

buffer. Then press and hold the Pause button to reset the printer.

cancelled a job.

 

Too much roll paper feeds through the printer.

•When using roll paper, do not select Sheet as the paper source on the printer’s control panel or in your printer software.