Resolving Problems
Error messages (continued)
Message | Light | Explanation | Response |
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FRONT COVER | Pause light on | Lower cover is open. | Close the lower cover. |
OPEN |
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INK COVER OPEN Pause light on You are replacing the ink cartridge(s) and the ink compartment cover is open.
Close the ink compartment cover when you are finished replacing the ink cartridge(s).
LOAD ROLL | Paper Out | Paper source setting in | Make sure the right paper is loaded and the |
PAPER | light on | printer software is | paper source setting is the same on the control |
LOAD SHEET |
| different from control | panel and printer software. |
| panel. |
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PAPER |
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PAPER JAM | Paper Out | Paper has jammed in | |
| light flashing | the printer. | more information. |
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PAPER NOT CUT | Paper Out | Roll paper was not cut | Cut the paper manually, then remove the cut |
| light flashing | completely. | paper from the printer. Reload paper, as |
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| Cut paper did not fall | Remove the cut paper from the printer. Reload |
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| off. | paper. |
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PAPER NOT | Paper Out | Paper slipped and fed | Reload paper, making sure the edges are |
STRAIGHT | light flashing | into the printer at an | straight and aligned with the vertical row of |
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| angle. | holes at the paper exit. |
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PAPER OUT | Paper Out | No paper is loaded. | Load paper. |
| light on |
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| Paper ran out. | Remove any printouts or paper remaining in the | |
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| printer and load more paper. |
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| If the message appears during a print job, reset |
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| the printer by pressing the Pause button for 3 |
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| seconds. Then load paper and resend the job. |
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RELOAD PAPER | Paper Out | Paper could not be | Remove the paper. Reload it so that the bottom |
| light on | reversed into the | edge is straight and aligned with the vertical |
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| printing position. | row of holes at the paper exit. |
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| Image is too wide for | Resize your image or load wider paper. |
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| the paper loaded in the |
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| printer. |
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| Paper is not fully | Cut the paper at the paper insertion slot, then |
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| ejected. | reload paper. |
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| PAPER NOT CUT error | Reload paper. |
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| was cleared. |
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