Problem

Cause

Solution

 

 

 

 

 

 

 

Dark, smudgy print

Print head too close to paper

Pull paper thickness lever towards the front of the

 

 

printer to move print head away from paper.

 

 

 

 

 

 

 

Self-test not printed

ON LINE key not pressed while

 

 

 

 

 

Repeat the sequence (see “

Printing the Self Test

“

 

turning the printer on.

before).

 

 

 

 

Carriage fault

Press ON LINE key and repeat the sequence (see

 

 

“

Printing The Self Test

” before).

 

 

 

The display shows

Error in the paper handling

Try to eject the paper using ↑ and ↓ in MICRO

Remove paper

procedure

FEED function.

 

 

 

The display shows

An unrecoverable carriage

Turn the printer off. Make sure that the ribbon is

Carriage error

error occurred

not blocked inside the cartridge by turning the

 

 

tension knob, then wait 3 seconds and turn the

 

 

printer on. If the problem is not solved, call

 

 

Technical Assistance.

 

 

 

Cut sheet has not been

You have not correctly

Insert again cut sheet into the front paper entry slot

loaded

inserted the cut sheet

making sure that it reaches the roller.

 

 

 

 

 

Press LOAD or FF key.

 

 

 

 

The paper chute is in down

Place the paper chute in raised position and insert

 

position fanfold paper

again the cut sheet. Press LOAD or FF.

 

(4051/4056 plus models only)

 

 

 

 

 

 

 

 

 

 

 

 

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